Position: Accommodation Supervisor

Location: UM6P Laayoune

The Accommodation Supervisor is responsible for the daily management of accommodation operations, ensuring a superior quality experience for residents while guaranteeing the profitability of activities. They coordinate maintenance services, manage staff, supervise space reservations, and ensure compliance with safety and hygiene standards.

MISSIONS AND RESPONSIBILITIES

Methods:

Purpose: the role of the Accommodation Supervisor is to guarantee efficient and profitable management of accommodation operations while ensuring a positive and safe experience for residents.

• Supervise all accommodation-related operations, including reservations, resident check-in, maintenance, and cleaning.
• Ensure high quality of service, resolve resident issues and complaints effectively and professionally.
• Develop and manage the accommodation budget, track payments, and optimize costs to ensure profitability.
• Ensure that all facilities comply with safety, hygiene standards, and legal regulations.
• Prepare detailed reports on operational performance, revenue, and expenses, and provide analysis to improve efficiency.
• Implement effective operational processes for managing reservations and facility maintenance.
• Ensure that accommodations meet the quality standards established by UM6P.
• Implement regular inspection programs to maintain the quality of facilities

Management:

• Be able to lead and motivate a diverse team. Inspire trust, encourage collaboration, and foster a positive work environment.
• Have advanced team management skills
• Develop strategic plans for accommodation operations, aligning objectives with UM6P's mission and considering market trends.
• Encourage innovation within the team to improve operational processes.
• Implement strategies to achieve set goals in terms of occupancy, profitability, and satisfaction