Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

Reporting to the IT Manager and as an IT Business Partner, you will be the main IT contact for a business department and ensure the smooth operation of their IT systems.

Missions:

• Supervise the IT operational maintenance (MCO) of your area (workstations, meeting rooms, etc.) and initiate necessary actions as needed;


• Define the IT operating budget for your area based on forecasts (hardware orders, licenses, equipment for new joiners, etc.);


• Identify the IT needs of your area with the goal of digitizing/optimizing business processes;


• Monitor and measure the effectiveness of local project implementation in your area;


• Coordinate with French IT departments for the deployment of projects with technical and/or infrastructure impact on ASM;


• Manage escalations for incident resolution and monitor major incidents;


• Gather and analyze the business needs of your area and initiate them with the IT department and AXA Group Ops, ensuring their proper progress;


• Identify and address so-called "irritating" issues concerning your area;


• Organize and manage the animation of exceptional mechanisms (taskforce, OpenLAB) for your area in case of major incidents, crises, or problems;


• Lead governance committees with the operational directors of the businesses in your area (support preparation, minutes, etc.);


• Ensure the satisfaction of business users in your area.

With a higher education degree (Bac + 5) from an engineering school, you have 5 years of experience in a similar role (ITBP). You have:

• Solid project management skills;


• Knowledge of IT infrastructure technologies (LAN, WAN, WLAN, NAS, ESX, Digital workplace, Cloud, etc.);


• Knowledge of tools such as Salesforce, Service Now, Power BI, Office Suite;


• Proficiency in the ITIL method.