Dreaming of a challenging job in a dynamic environment?
Join our customer service center "BANK OF AFRICA" in CASABLANCA, Morocco! We are looking for passionate Customer Service Representatives to contribute to our company's success. Your main mission will be to manage interactions with our clients, offering exceptional service and ensuring efficient resolution of requests. You will be at the heart of the customer experience and help build customer loyalty.
Within a collaborative and supportive team, your main goals will be to provide optimal customer service, effectively answer customer questions and requests, help resolve issues, and contribute to improving customer satisfaction. You will play a key role in managing relationships with our clientele, ensuring they have a positive experience and maintaining a positive brand image for our company. Proficiency in sales techniques and quick problem-solving are essential for success in this role.
Here is a detailed overview of the tasks you will be assigned:
• Respond to incoming calls and manage customer requests professionally and efficiently.
• Provide high-quality customer support and assistance.
• Resolve customer problems and find solutions tailored to their needs.
• Handle complaints and difficult situations with calm and diplomacy.
• Maintain accurate records of customer interactions.
• Collaborate with other team members to improve processes and services.
• Contribute to customer growth and loyalty.
You will also have the opportunity to actively participate in improving our customer services by sharing your ideas and joining team meetings. Join us!
Finashore offers you:
• Social benefits: Health insurance, supplementary retirement, CNSS, AMO
• Transportation: Provided and free
• Paid training / Monthly bonus
 

To succeed in this role, you must have a Bachelor's degree (BAC+3) or a Master's degree (BAC+5). A specialization in Banking, Call Center Occupations, or any other relevant field would be a definite asset. Solid training in communication, customer relations, and customer management is also appreciated. The ability to work with different computer systems is also a key element of the desired profile.
We are looking for a candidate with 1 to 3 years of professional experience in a similar role. Successful experience in a call center environment would be a considerable advantage. Proficiency in sales and problem-solving techniques is essential for success in this position. Your past experience will demonstrate your ability to manage customer interactions, resolve their issues effectively, and contribute to overall customer satisfaction.
In addition to academic qualifications and professional experience, here are the skills essential for excelling in this role:
• Excellent communication skills (written and oral).
• Ability to manage stress and remain calm under pressure.
• Strong sense of customer service and ability to understand customer needs.
• Proficiency in computer tools and customer relationship management software.
• Team spirit and ability to work effectively within a team.
• Organizational skills and ability to manage multiple tasks simultaneously.
• Ability to learn quickly and adapt to changes.
If you believe this position matches your skills and aspirations, don't hesitate to apply!