AXA Global Business Services – AXA GBS

At AXA Global Business Services, we believe in the power of partnerships, leveraging our expertise in business services and technology to support AXA entities in their core insurance operations, support functions, and digitization processes.

We are committed to developing fresh and innovative approaches that surpass expectations and address unique challenges. Our passionate team is dedicated to driving innovation and pushing boundaries further, leveraging unparalleled technical expertise to deliver top-notch solutions that add outstanding value to AXA entities.

With a strong focus on sustainability, corporate social responsibility, and DEI, we take pride in crafting solutions that not only drive business success but also contribute to a more sustainable and inclusive future. 

AXA GBS MOROCCO

Present in Morocco since 2009, AXA GBS MOROCCO ( Ex- AXA Group Operations Morocco) is an offshoring entity. With more than 300 employees and its various centers of expertise operating in the fields of IT, Project Management, Finance and Human Resources, AXA GBS MOROCCO supports AXA entities in carrying out its mission.

ROLE PURPOSE

Relationship Management

• Ensures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams
• Regularly collects customer requirements and feedbacks to ensure improvement and contribute to product road map
• Collaborate with the product development teams to bring business requirements of the Entities
• In synchronization with the Account Manager, manage and follow up product related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams (not by-passing the MIM process)
• Provide advisory & Consulting (Contribution/Help on program/project/issues). The PBP also needs to capture knowledge from the Products, Program, Projects to be able to play this role

Product lifecycle contribution – local context

• From a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context Having more local context (being technical and functional) of the Entity, the PBP is contributing to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process
• In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning and refresh where needed
• Supports GO / Entity’s Product technical debt management and escalates where needed
• Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....)
• Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements (with the support of the Account Manager when required)

Volume and Price item activities

• Support the Account Manager in the Product volume alignment processes (including licenses when relevant)
• The PBP works with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data and clarify accordingly
• Supports Product Team(s), Finance and Account Manager with the explanation of products price items (Volume, licenses)

LEADERSHIP CAPABILITIES

Business and functional skills

• Strong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organization and policies
• Deep understanding of the AXA GO Product catalogue, focused on a specific Product family
• Where relevant, a good understanding of insurance business needs/challenges of the Opco in the short and long term
• Client focused and service minded with strong business & commercial thinking Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
• Understanding of the Product pricing model
• Strong understanding of GO Operations activities project / program delivery

Interpersonal skills

• Excellent communication skills, with the ability to build trustful relationships at all levels Excellent listening and strong communication and presentation skills, an ability to communicate complex technical subjects (IT and business) clearly and meaningfully in a way that facilitates understanding
• Very strong collaboration skills
• Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group / Entity
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them
• High motivation and ability to work under pressure and autonomously − Excellent English communication level

Leadership skills

• Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
• High level of personal accountability and strong commitment

Strategic Vision

• Effectively communicates the GO vision & goals regarding Product families

EDUCATION & EXPERIENCE

• Strong IT background
• Experience of working in a complex global Organization
• Good understanding of Group Operations Governance
• Good understanding of GO financial, project and product processes

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.