Job :
Tasks
Diagnose and solve technical problems related to:
Laptops
Motherboards
Graphics cards (VGA)
Network products and other computer components
Follow up and track cases using the CRM tool
Escalate complex cases to higher technical levels
Ensure clear, professional communication focused on customer satisfaction
Required profile :
Profile needed
Very good level of French. Spanish or native level.
Customer service skills and teamwork spirit
Interest in technical support and the IT sector