Job :
As the IT Team Manager, you will be responsible for:
- Supervising and leading a team in charge of user support, local infrastructure administration, network, and security.
- Organizing, planning, and monitoring the team's operational activities.
- Implementing a continuous improvement approach for service quality.
- Coordinating actions with internal teams, Group entities, and external service providers/suppliers.
- Serving as the main point of contact for all requests related to the local IT environment and infrastructure operations services.
- Preparing and monitoring performance indicators (Dashboard and KPIs).
- Conducting regular security reviews on infrastructure systems.
- Ensuring the application of IT security policies and monitoring any exceptions.
Required profile :
Profile sought:
- Higher education in IT, systems, or networks (Bac +5 minimum, equivalent to a Master's degree).
- Proven experience of at least 7 years in a similar role, including team management.
- Previous successful experience as an IT Manager is essential.
- Excellent understanding of the challenges related to supporting demanding users.
- Ability to work in a multi-site environment (Rabat, Casablanca, France).
- Previous experience in large-scale support (over 1400 users).
Technical skills:
- Windows 11, Active Directory, fleet management via SCCM and MDT.
- Network environments (LAN, WAN, VPN) and security tools.
- ITSM tools for incident and request management (e.g., ServiceNow, GLPI, etc.).
- Monitoring of performance indicators (KPI) and implementation of associated action plans.
Required qualities:
- Strong leadership, ability to supervise, motivate, and structure a team.
- Excellent customer focus and service orientation.
- Ability to communicate effectively, both written and orally, in French.
- Autonomy, rigor, organizational skills, and initiative.