CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement. [+]

The Warranty Supervisor is responsible for validating the administrative warranty files received from CAC and the network.

• He (she) is responsible for analyzing diagnostic protocols and performing tests before confirming the warranty.


• He (she) must implement actions related to internal/external customer satisfaction.


• He (she) must monitor warranty activity and the performance indicators of CAC and the network.


• He (she) collaborates with the manufacturer, insurance, and dealerships to anticipate warranty incidents and propose appropriate actions;


• He (she) must ensure compliance with the repair technical documentation by the dealerships.


• He (she) must put the customer at the center of his/her actions.


• He (she) must ensure compliance with brand standards and internal procedures.

Education:

• Bachelor's degree (Bac+3) in automotive / mechanics

Experience:

• 2 to 3 years of experience in a similar role (after-sales service or warranty administration)


• Knowledge of mechanics, automotive diagnostics