Remote Sales & Customer Service Representative ScaleSource (Supporting U.
S. Franchise Operations) Location Fully Remote (Global) Must overlap with U.
S. business hours (PST / CST / EST) Role Overview We are looking for a motivated Remote Sales & Customer Service Representative to support our client’s revenue growth and customer experience operations.
In this role, you will be responsible for converting inbound inquiries into booked appointments, performing outbound follow-ups, and promoting recurring service programs while maintaining strong customer relationships.
Your main goal will be to convert leads into booked revenue while maintaining an organized sales pipeline and excellent customer experience.
If you enjoy sales conversations, customer interaction, and working in a fast-paced environment , this role offers an excellent opportunity to contribute and grow within a U.
S. franchise business.
Key Responsibilities1.
Inbound Lead Conversion Respond promptly to inbound calls and web inquiries Qualify potential customers and clearly explain available services Convert inquiries into scheduled estimates or service appointments 2.
Outbound Sales & Follow-Up Perform outbound calls to new leads and unsold estimates Re-engage past customers for seasonal services Follow structured scripts and sales workflows 3.
Recurring Program & Upsell Growth Promote recurring service programs and maintenance plans Track renewal opportunities and follow up with customers Support upselling initiatives to increase revenue per customer 4.
CRM & Sales Pipeline Management Maintain organized client records in the CRM system Update lead statuses and pipeline stages consistently Track sales activity and pipeline movement 5.
Customer Service & Retention Address customer questions and concerns professionally Coordinate service follow-ups with customers Maintain a high standard of customer experience Requirements1.
Sales or Customer Service Experience Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.
2. Inbound & Outbound Call Handling At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.
3. Lead Conversion & Objection Handling Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.
4. CRM & Sales Pipeline Management Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.
5. Upselling or Recurring Program Promotion Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.
BenefitsRemote / Work Setup Fully remote position working with a U.
S.-based franchise operation.
Candidates must be available during U.
S. business hours and maintain a professional remote work environment.
Compensation Starting salary of $1,250 – $1,500 USD per month .
Performance incentives may be available based on sales performance, lead conversion, and contribution to revenue growth.