Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. [+]

Join our dynamic team in the heart of Rabat in the growing field of call centers! We are actively looking for a French-Speaking Customer Relations Officer to contribute to our success and provide an exceptional customer experience. This is an ideal opportunity for those who aspire to grow in a stimulating and customer-oriented environment.

The main goal of this position is to ensure customer satisfaction through smooth and professional communication, while effectively managing requests and interactions. It involves becoming a preferred point of contact and strengthening customer loyalty through active listening and tailored solutions.

• Welcome, advise, and support French-speaking customers in their processes.


• Handle customer requests, complaints, and specific needs with professionalism and empathy.


• Provide accurate and complete information about our products and services.


• Ensure follow-up on customer files and update information in our system.


• Contribute to the continuous improvement of service quality by relaying customer feedback.

Your role will be central in maintaining a lasting relationship of trust with our customers.

For this position, an education level equivalent to a high school diploma (Bac) is required. Obtaining this certification represents the foundation of your academic background.

Professional experience of 1 to 3 years in a similar role, ideally in call centers or customer service, is highly appreciated. This background will allow you to approach the job's challenges with confidence and expertise.

• Excellent command of the French language, both spoken and written.


• Strong sense of listening and empathy.


• Good interpersonal skills and ability to build quality relationships.


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  Responsiveness and ability to handle multiple requests simultaneously.


• Proficiency in basic computer tools and CRM software.


• Team spirit and willingness to contribute to collective goals.

If you have these strengths and wish to thrive in a human-centered role, we are very interested in your profile.