Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

Reporting to the IT Manager and as an IT Business Partner, you will be the main IT contact for a business department and responsible for the proper functioning of their IT systems.

Missions:

• Supervises the IT operational maintenance (MCO) of its perimeter (workstation, meeting rooms...) and initiates necessary actions as needed;


• Defines the IT operating budget for its perimeter based on forecasts (hardware orders, licenses, onboarding equipment...);


• Identifies the IT needs of its perimeter to digitize / optimize business processes;


• Monitors and measures the effectiveness of local project implementation within its perimeter;


• Coordinates with French IT departments for the deployment of projects with technical and/or infrastructure impact on ASM;


• Manages escalations for incident resolution, and monitors major incidents;


• Collects and analyzes the business needs of your perimeter and initiates them with the IT department and AXA Group Ops, and ensures their proper progress;


• Identifies and addresses "irritant" issues concerning your perimeter;


• Organizes and manages the animation of exceptional measures (taskforce, OpenLAB) for its perimeter in case of major incident, crisis, or problem;


• Leads governance committees with the operational directors of the businesses within its perimeter (support preparation, minutes...);


• Ensures the satisfaction of business users within its perimeter.

With a higher education degree (Bac + 5) from an engineering school, you have 5 years of experience in a similar role (ITBP) and possess:

• Solid project management skills;


• Knowledge of IT infrastructure technologies (LAN, WAN, WLAN, NAS, ESX, Digital workplace, Cloud...);


• Knowledge of tools such as Salesforce, Service Now, Power BI, Office Suite;


• Mastery of the ITIL method.