Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. [+]

As an Assistance Officer, you will be responsible for handling calls from policyholders in difficulty and implementing appropriate assistance solutions, while respecting our service quality and internal procedures.

You will need to support customers in emergency situations by organizing all assistance services in accordance with business rules and customer relationship management.

Customer Relationship Management:

• Receive calls from customers in emergency situations.


• Analyze assistance requests and verify customer guarantees.


• Propose the most suitable solutions for the customer's situation within contractual limits.


• Organize and implement the assistance service (on-site interventions, reservations, etc.).


• Supervise assistance operations until the case is closed.


• Alert management on sensitive cases.


• Carry out commercial actions on incoming calls by offering customers complementary products and guarantees suited to their needs or by directing them to our partner networks.


• Settlement of assistance invoices:


• Analyze reimbursement requests and verify customer guarantees.


• Check the compliance of services to be reimbursed.


• Handle the settlement of customer invoices.

With a Bac+2 education or higher, you:

• Perfectly master the French language, both spoken and written,


• Master telephone sales techniques as well as office software,


• Have a commercial mindset,


• Are tenacious and enjoy challenges,


• Have excellent listening and persuasion skills.

We offer you:

• Paid training from day one, received with the first salary,


• A parental policy that goes far beyond market standards: 16 weeks of maternity leave with 100% salary maintenance and 4 weeks of paternity leave with 100% salary maintenance,


• An Eid al-Adha Bonus of up to 2000 Dh,


• Meal allowance,


• Social protection (supplementary pension, health insurance, provident fund),


• In-kind benefits (transport, gifts for newborns, etc.),


• Employee shareholding,


• Agreements (bank, car insurance, doctor, ready-to-wear loans, etc.).