Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services. [+]

Job Description:

The Bank Customer Relations Officer is responsible for managing and monitoring clients' banking files, particularly concerning credit. They assist clients with their procedures and offer solutions tailored to their financial needs.

Main Activities:
• Processing banking files:
o Receiving and analyzing client requests.
o Administrative follow-up and updating files in compliance with regulatory requirements.
o Credit Management,
o Studying the feasibility of credit applications according to eligibility criteria.
o Assisting clients in preparing their credit files and ensuring follow-up with internal departments.
• Client relations and advice:
o Providing quality customer service by responding to requests with responsiveness and professionalism.
 

Profile Wanted:

• Good level of French, both written and spoken.
• Analytical and synthesis skills.
• Service-oriented with excellent interpersonal skills.
• Rigor and organization.
• Ability to work in a team and manage multiple files simultaneously.
Desirable Technical Skills:
• Knowledge of banking and credit products.
• Good writing skills for rigorous administrative follow-up.
Training and Experience:
• Associate's degree (Bac +2) to Master's degree (Bac +5), preferably in Banking, Finance, Management, Business, or equivalent.
• Previous experience in customer relations, banking file management, or financing would be a plus.

Social Benefits and Other:

• By joining Concentrix, you will benefit from attractive monthly compensation: basic salary + performance bonus
But also, a range of other benefits:

We offer a work environment that promotes internal advancement through certified training aimed at improving your skills. 80% of our managers were once candidates.

• A special "Aid El Adha" bonus
• Retirement contribution
• Private health insurance, including dental care
• Agreements with clinics, travel agencies, boutiques, and various stores, renowned brands, and even e-commerce websites to benefit from preferential rates
• Themed events throughout the year, with gifts for participants
• The possibility of benefiting from preferential rate financial loans for special occasions such as: Aid El Adha, Ramadan, back to school, etc.
• Discounted rates for tickets to comedy shows, weekend trips/getaways... and many other benefits!

Whether you are a beginner or an expert, join us with your sales drive and your sense of service, we will pass on our product knowledge through innovative training designed as a career path.