Virtual Veterinary Office Assistant (Receptionist / Client Service) – Remote Company: Veterinary Clinics (U.
S.-based) Location: Remote (Global) | U.
S. Time Zones (EST / CST / PST) Compensation: $1,250 – $1,500 USD per month Employment Type: Full-Time | 40 hours per week Opportunity Looking to build a long-term remote career while supporting veterinary clinics across the United States?
At ScaleSource , we connect reliable global talent with growing U.
S. service businesses.
Our team members become fully integrated into daily operations—not freelancers, but long-term contributors.
If you enjoy helping people, staying organized, and working in a fast-paced environment, this role is an excellent fit.
Role Overview We are looking for a warm, organized, and detail-oriented Virtual Veterinary Office Assistant to support busy clinics.
You will act as the first point of contact for pet owners—handling calls, scheduling appointments, managing follow-ups, and ensuring a smooth client experience.
This role requires strong communication skills, confidence on the phone, and the ability to stay calm when assisting concerned or emotional clients.
Key Responsibilities Client Communication Answer incoming calls with professionalism, empathy, and clarity Support pet owners with questions and appointment coordination Scheduling & Calendar Management Schedule, reschedule, and confirm appointments Ensure efficient calendar utilization based on clinic needs Follow-Ups & Coordination Follow up on missed calls, voicemails, cancellations, and no-shows Route messages to the appropriate clinic staff Administrative Support Maintain accurate client and patient records Support inbox management, reminders, and daily admin workflows Client Experience Deliver a calm and supportive tone aligned with veterinary care standards Handle high call volumes while maintaining quality service Key Qualifications • +3 years of experience in customer service, receptionist, or scheduling roles • Experience in veterinary, medical, or high-volume service environments (preferred) • Strong phone presence and ability to manage frequent calls • Comfortable using CRM systems, scheduling tools, and digital platforms • High attention to detail and strong organizational skills • Fluent English (spoken and written) • Spanish is a strong plus • Reliable remote setup with stable internet • Available to work full-time in U.
S. time zones Professional and quiet remote work setup (PC) with reliable high-speed internet.
Strong Zoom presence and polished communication skills.
Ability to balance client interactions with administrative responsibilities.
Submission of an introductory video is required as part of the hiring process.