Job Title:
Cloud Solution Architect (CSA) - F/H
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We’re looking for a Cloud Solution Architect (CSA) who is passionate about helping customers achieve their business goals through Microsoft Azure. As a senior technical leader in the Core CE&S team, you’ll engage directly with IT and business decision-makers to design and deliver secure, scalable, and AI-ready solutions across infrastructure, applications, and data platforms. You’ll lead architectural design sessions, guide customers through modernization and migration efforts, and ensure operational excellence using frameworks like the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF), augmenting field capability on Cloud & AI Innovative workloads. In this customer-facing role, you’ll act as an extension of the engineering team, resolving blockers, sharing insights with engineering, and driving adoption of Azure services through repeatable IP and best practices. You’ll also provide hands-on delivery oversight for programmatic engagements, coach field teams on value-based delivery, and embed delivery best practices into delivery guides. With deep technical expertise and a growth mindset, you’ll lead technical intensity, mentor technical communities, maintain advanced certifications, and help shape Microsoft’s product roadmap by representing the voice of the customer. This is a high-impact opportunity to lead innovation at scale and empower customers to unlock the full value of their Cloud and AI investments.
Key Responsibilities:
Build trusted relationships with customer IT and business leaders to shape cloud and AI strategies, acting as a technical advisor and champion for long-term success.
Lead secure, scalable solution design and implementation across infrastructure, applications, and data using frameworks like CAF and WAF.
Drive delivery excellence by owning technical execution, resolving blockers, and ensuring alignment with customer success plans and Azure consumption goals.
Guide customers through modernization, migration, innovation, and AI readiness, delivering repeatable IP and contributing to Factory and Unified delivery engines.
Provide hands-on oversight for Factory engagements, coach field teams on value-based delivery (VBD), and continuously improve delivery guides.
Maintain deep technical expertise and complete advanced certifications across priority workloads including Infra, AI Apps, and Data platforms.
Mentor technical communities, lead enablement efforts, and collaborate with Worldwide Learning (WWL) to develop and publish learning content.
Capture and share customer feedback to influence Microsoft’s product roadmap and represent the Voice of the Customer in Engineering forums.
Deliver secure, resilient architectures that meet performance and compliance standards, prioritizing Defender for Cloud and network security.
Inspire AI adoption by sharing best practices, leading with Microsoft’s AI story, and helping customers innovate with confidence at scale.
You will focus on [Insert Technology focus] in the Cloud & AI Customer Experience & Success Org
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
#LI-Remote #Morocco
Location:
MAR - Work-At-Home
Language Requirements:
Time Type:
Full time