You'll lead Elum's newly established maintenance team, taking full ownership of post-commissioning activities for clients under SLA agreements. Your focus will be on French HTA/HTB and Spanish NTS utility-scale projects (1–50 MW), ensuring corrective, evolutive, and preventive maintenance is delivered with excellence. You'll also play a key role in building the team's processes from the ground up — this is a builder's role as much as a manager's role.What you'll ownTroubleshooting & Technical DeliveryLead troubleshooting of Elum's solution for the utility-scale marketMaster hardware configuration (network, I/O interfaces, power meters, inverters)Maintain and update AutoCAD drawings to track as-built evolutionsOversee plant network architecture for speed and high availability (Ethernet, fiber optic, IP, VLAN, VPN)Interpret and work with technical deliverables: functional analyses, electrical diagrams, I/O lists, network architecture diagrams, exchange table mappingsConfigure and troubleshoot Elum's SCADA HMI and PPC control systemManage subcontractor activities and ensure technical alignment with clientsKey Account ManagementBuild and maintain strong relationships with key clients to ensure satisfactionIdentify when maintenance requests fall outside SLA scope and flag additional costs accordinglyProvide estimations for corrective, evolutive, and preventive maintenance interventionsMaintain an internal knowledge base on clients and recurring issues, leveraging AI tools to build statistics and improve the business model over timeSupport post-commissioning project closure punch-lists for smooth handover to maintenance phaseProvide regular client updates on ongoing maintenance requests and gather feedbackPerformance & ProcessTrack and report KPIs: response times, status report time, restore time, resolution time, and client satisfactionEnsure accurate documentation of all maintenance data and reportsDevelop and optimize maintenance processes for efficient service deliveryLead a continuous improvement plan to keep the team ahead of new challenges and technologiesReport regularly to senior management on team performance and areas for improvement