Genius Services is primarily driven by a collaborative culture, where people, trust and teamwork are central to daily operations. A close management approach supports guidance, accountability and strong professional relationships, enabling employees to actively contribute to collective success. This culture is complemented by an innovation-oriented dimension that encourages creativity, initiative and adaptability, along with a balanced competitive component that stimulates commitment and performance. A lighter organizational structure provides consistency and efficiency while maintaining flexibility. [+]

We are recruiting for the setup of our internal center in Morocco, planners

Planning:

· Plan the interventions of technicians and subcontractors based on deadlines, availability, and skills.

· Optimize schedules according to geographical constraints, in order to achieve the defined revenue target.

· Plan the deployment of project interventions in coordination with the Projects team.

· Make planning adjustments based on emergencies and unforeseen events.

· Monitor the completion of maintenance technician and subcontractor rounds and report any anomalies.

· Ensure the proper transmission of customer information, administrative documents, and resources to the technicians.

· Respond to technician requests for any difficulties related to planning or the resources needed for its execution.

Customer Relations:

· Contribute to customer satisfaction through the quality of telephone reception.

· Verify customer identity by checking their account status and inform their manager as soon as a situation appears abnormal.

· Identify the nature of the call, record it, and schedule it.

· Inform the customer about the progress of operations and handle customer follow-ups.

· Ensure proper customer follow-up by detecting and escalating critical situations.

· Contribute to updating the various databases necessary for operational management (updating customer data, archiving intervention reports...).

· Associate's degree (Bac+2) in IT or equivalent training.

· Geographical knowledge.

· Ability to work in a technical environment.

· Be autonomous, rigorous, and organized.

· Demonstrate adaptability and analytical insight.

· Be a good listener and pedagogical.

· Have good interpersonal skills.

· Be available and responsive.