Sales Operations Associate

Position Overview:
The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication.

What You’ll Be Doing at Arrow?

• End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.

  
  
  

• Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.

  
  
  

• Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.

  
  
  

• Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.

  
  
  

• Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company’s ERP (Oracle) and CRM (Salesforce) systems.

  
  
  

Who are we looking for?

• Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.

  
  
  

• Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management

  
  
  

• Languages: High level of English (written and oral).

  
  
  

• Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel

  
  
  

Key Competencies:

• Communication efficiency

  
  
  

• Detail-Oriented: Precision in data entry and complex problem-solving.

  
  
  

• Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.

  
  
  

• Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.

  
  
  

• Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.

  
  
  

What is in it for you?

• Full Permanent contract,

  
  
  

• Social advantages: CNSS, CIMR, Health insurance,

  
  
  

• Very good working atmosphere in a team of passionate collaborators,

  
  
  

• Work culture where you can make an impact,

  
  
  

• Dynamic environment with a friendly work atmosphere,

  
  
  

• Interesting career development opportunities in a quickly growing environment,

  
  
  

• Working within an international organization, recognized worldwide in its sector.

  
  
  

• Do you see yourself as our future colleague? If yes – send us your application.

  
  
  

• PLEASE ATTACH YOUR RESUME IN ENGLISH

  
  
  

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