Job description
Company culture :
Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.
Job :
As part of the development of its Commercial Department, Bank Assafa is recruiting for the position of "Customer Service Manager" in the city of Meknes. The mission will be to:
- Manage and develop a client portfolio and ensure the achievement of commercial objectives,
- Advise clients on the products sold by the bank,
- Propose products that meet customer expectations,
- Prospect for new clients to develop and expand their portfolio,
- Build customer loyalty.
Required profile :
- Master's degree or equivalent from a university, business school, or other (BAC+5);
- Perfect command of French, both spoken and written;
- Good listening and analytical skills;
- Good knowledge of banking products and services, especially participatory products.
- Good communication skills;
- Ability to adapt and learn;
- Time management and organizational skills;
- Ability to manage stress.