Job Description

Roles & Responsibilities

What you will do

You will manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.

Ensure all phases of support are properly tracked

Prioritize and schedule work resources

Meet quality standards, promote client satisfaction, and adhere to SLAs

Act as an escalation point

Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable

Travel up to 20%

Participate in on-call rotation as needed

Willing to work from the Agadir office 5 days per week

Required Experience

A bachelor s degree in IT, Healthcare or related field or equivalent relevant work experience

At least 5 years Healthcare IT or Life Sciences work experience

At least 3 year of people or matrix management experience and customer service work experience

At least 2 year of customer service work experience

Fluent English skills

On-Site

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing u> EMAIL_ADDRESS /u> or by calling PHONE_NUMBER in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Career Level - M2/p>

Desired Candidate Profile

Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we re looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.