Job Description

Roles & Responsibilities

Main responsibilities:

Operation and maintenance

• Supervise technical and general services, including MEP systems, HVAC, cleaning, landscaping, pest control, waste management, security, catering, etc.
• Ensure that preventive and corrective maintenance programs are executed effectively.
• Collaborating with technical teams to manage breakdowns and emergency situations.

Budgetary and cost control

• Prepare and manage the budgets for each site.
• Mastering operational costs and identifying cost reduction opportunities.
• Review and approve maintenance and service invoices.

Compliance and security

• Ensure compliance with local laws, regulations and health and safety standards.
• Conduct regular on-site inspections and audits.
• Ensure follow-up of corrective measures in case of non-compliance or security incidents.

Supplier and subcontractor management

• Supervise third-party service providers and subcontractors.
• Manage service contracts and evaluate supplier performance.
• Ensure compliance with SLAs and KPIs.

Site management

• Conduct regular site visits and inspections.
• Maintain up-to-date reports on the condition of facilities and performance dashboards.
• To serve as the primary point of contact for site-related escalations.

Relationships with clients and stakeholders involve

• Maintain close communication with clients, owners, and internal teams.
• Respond quickly to customer requests and resolve service issues.
• Prepare and present monthly reports to stakeholders.

Continuous improvement

• Implement best practices and innovations in facility operation.
• To lead initiatives in energy efficiency and sustainable development across all sites.
• Train on-site teams and develop standard operating procedures.

Desired Candidate Profile

Education and experience

• Bachelor's degree in facilities management, engineering or a related field.
• 5-8 years of experience in managing multi-site facilities (including supplier supervision).
• Experience with CAFM systems is an asset.

Skills

• Strong leadership and team management
• Budgeting and cost control
• Excellent communication and negotiation skills
• Analytical mind and problem-solving oriented
• Knowledge of health, safety and environmental regulations and building codes