Job Description
Roles & Responsibilities
Reporting to the Workplace Build and Products team leader in charge of workstation engineering activities, the Microsoft 365 Service Owner will be responsible for:
- Actively contribute to the deployment and evolution projects of Microsoft 365 products
- Ensure monitoring and reporting (user storage quotas, incident volume, etc.)
- Validate, adapt and implement the group's standards to meet the challenges of our organization
- Qualify requests for projects or enhancements to Microsoft solutions (monitoring, etc.).
- Participate in maintaining the team's documentary reference system: catalog, audio and video driver management, technical operating documentation
- Participating in the resolution of complex problems and incidents, defining decision trees
- to be responsible for managing the lifecycle of Microsoft products
- Participate in defining technical developments, their documentation, recipes and validations.
- Coordinate technical actions or tests carried out by our subcontractors or the technical workstation experts at our sites
- Contribute to the transfer of skills to the support teams
- To take responsibility for the service, to guarantee the performance and quality of the documentation
- Participate in expert group communities
- Propose improvements and technical developments based on user feedback
Job Requirements
Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:
Microsoft 365 suite expert, priority:
- Sharepoint, OneDrive, Exchange Online, Office 365
- Office admin center, Power Automate, Power Apps, PowerShell
- Add-ons MS-Projects et Visio
My mastery of audio and video drivers related to Teams
Proficiency in methods of analysis, incident handling, and problem resolution.
Technical knowledge base management
Cross-functional skills
Good knowledge of the technologies that make up an information system (infrastructure and application environments)
ITIL (v4) certification with expertise in Change Management
Required language skills: French / English
Successful experience in an international industrial context would be an asset.
An MS-900 certification in Microsoft 365 Fundamentals would be a plus.
Know-how:
Communication skills
Team spirit and a sense of relationships
Forte orientation service client.
Desired Candidate Profile
Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:
Microsoft 365 suite expert, priority:
- Sharepoint, OneDrive, Exchange Online, Office 365
- Office admin center, Power Automate, Power Apps, PowerShell
- Add-ons MS-Projects et Visio
My mastery of audio and video drivers related to Teams
Proficiency in methods of analysis, incident handling, and problem resolution.
Technical knowledge base management
Good knowledge of the technologies that make up an information system (infrastructure and application environments)
ITIL (v4) certification with expertise in Change Management
Required language skills: French / English
Successful experience in an international industrial context would be an asset.
An MS-900 certification in Microsoft 365 Fundamentals would be a plus.
Communication skills
Team spirit and a sense of relationships
Forte orientation service client