Job Description
Roles & Responsibilities
First impressions are always the best!
As the first point of contact for our clients, you will play a key role in their experience at the hotel:
- Welcoming, informing and assisting customers throughout their stay
- Handle check-ins/check-outs and manage reservations
- Handling telephone calls and customer requests
- Guaranteeing service quality and ensuring customer satisfaction
- Process payments and handle the related administrative follow-up.
- Working in coordination with the various departments of the host
Desired Candidate Profile
Your experience and skills include:
- A similar experience is a plus
- You have a knack for hospitality and customer service.
- You are dynamic, smiling, and enjoy teamwork.
- You demonstrate organization and responsiveness.
- Prior experience in hotel reception is a plus
- Fluency in English is essential (another language is an asset)
- Mastering Opera Cloud is a real plus