Job Description

Roles & Responsibilities

Current Leadership Requirements:

• Preference will be given to candidates currently holding a Hotel Manager position.

• A background in Food & Beverage (F&B) is preferred.

• Resort experience is required.

• Strong preference for candidates with experience managing renovations, as the resort currently has active renovation and capital projects underway.

• French Speaking needed

• Hands on and on the floor leadership style, driving service execution through staff and guest engagement.

• Provide strong leadership to the operations team and inspire them with product obsession.

• Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management.

Main Responsibilities:

• Coordinate and effectively manage the day-to-day operations of the resort

• Ensure all Resort standards are established, maintained, and consistently enforced.

• Assume the authority of the RVP/General Manager in his absence

• Maintain strong working relationships with resort owners and participate in owners meetings.

• Personally interact with guests, review feedback, and follow up on any service issues or concerns.

• Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.

• Perform any additional duties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office.

People

• Embodies the Four Seasons Evolve Leadership Behaviors, leading by example with authenticity, visibility, and integrity.

• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.

• Acts as a true culture ambassador, fostering a workplace defined by empathy, respect, warmth, and adherence to the Golden Rule.

• Builds genuine connections with employees and the local community, creating trust and a strong sense of belonging.

• Enables teams to successfully deliver on the opening critical path, driving accountability, preparedness, and operational excellence.

Product

• Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering.

• Ensures Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.

Profit

• Demonstrates strong commercial insight combined with operational discipline, ensuring both efficiency and high standards across all resort functions.

• Effectively connects daily activities with overarching strategies, financial goals, and proforma targets.

• Ensures that Rooms, F&B, Spa, Retail, and Residences operate with rigorous financial control while delivering exceptional guest experiences.