Job Description

Roles & Responsibilities

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a fundamental role by:

• Responding to customer needs : Ensuring quality service by answering questions by phone, email, or chat.

• Problem Solving : Identify and manage requests or complaints to ensure customer satisfaction.

• Customer loyalty : Offering customized solutions to strengthen customer trust and loyalty.

• Contribute to continuous improvement : Share customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:

• Attractive remuneration with additional bonuses :

• Language bonus for our multilingual Game-Changers.

• Regularity bonus from month 12 and performance bonuses.

• Special bonus for Eid al-Adha.

• Exceptional social benefits :

• Possibility of working in person or remotely for people who reside outside of Rabat, Sal, K nitra, Agadir, Marrakech, F sy Mekn s.

• Advantageous health insurance and additional pension after one year.

• Flexible hours with the option of teleworking after an integration period.

• Free access to our gym.

• Guaranteed transport to get you to your workplace safely and without logistical complications.

• Continuous training to develop your skills and acquire new knowledge adapted to the position.

• A dynamic work environment :

• Themed activities and gifts throughout the year to foster team spirit.

The profile of our Game-Changers

We are looking for talent that:

• Fluency in Spanish, both written and spoken , is required; knowledge of English is a plus.

• Have excellent communication skills, be organized, self-reliant, and maintain a positive attitude.

• Use digital tools and show a natural curiosity to adapt to new technologies.

• Embrace challenges with enthusiasm and have a passion for customer satisfaction.