Job Description

Roles & Responsibilities

Contributes and ensures customer satisfaction by offering quality service to the clients under his/her charge. Delivers the order placed by the client to the room; executes final preparations in front of the client. Ensures service is provided in accordance with service standards and specific restaurant rules. Organizes meticulously to meet the maximum waiting times prescribed by the brand. Respects the client's intimacy. Performs high-end service techniques and demonstrates the same professionalism as in the restaurant. Handles potential customer complaints and quickly provides a solution. In case of difficulty, immediately calls upon the Room Service Manager.

Desired Candidate Profile

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome†resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our brands include:

• -Raffles
• -Fairmont
• -Sofitel
• -MGallery
• -Great Mercury
• -Pullman
• -Swisstel
• -Novotel
• -Novotel Suite
• -Mercury
• -Thalassa sea & spa
• -Adagio
• -ibis
• -ibis Styles
• -ibis budget
• -HotelF1