Job Description

Roles & Responsibilities

Who are we? Concentrix is an international company located in over 70 countries. Specialists in improving customer experience and optimizing core business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Advisor:

Your main role will be to be the privileged point of contact for our clients. Your missions will be:

• Support prospects and clients in resolving problems or providing information.
• Actively contribute to promoting our brand image and developing customer satisfaction.
• Effectively manage complaints.
• Be an ambassador for customer satisfaction!

By what means?

Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!

What we offer you:

At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:

• Remuneration and benefits:
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus from 12 months
• Special Eid al-Adha bonus
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Social benefits:
• Advantageous health insurance + CNSS/AMO
• Complementary retirement after one year
• Optimal working conditions:
• Initial and continuous training.
• A work environment that values quality of life at work.
• Professional development opportunities.

The profile we are looking for:

We are looking for talents who possess:

• Perfect mastery of Dutch, both written and spoken.
• Excellent communication skills, organized, autonomous, and with a positive attitude.
• Proficiency in digital tools and natural curiosity to adopt new technologies.

Desired Candidate Profile

• Perfect mastery of Dutch, both written and spoken.
• Excellent communication skills, organized, autonomous, and with a positive attitude.
• Proficiency in digital tools and natural curiosity to adopt new technologies.