Job Description

Roles & Responsibilities

Objective: To ensure the onboarding of suppliers to a new digital system, supporting them in accessing, understanding, and mastering the tool. The role involves rigorous monitoring, the ability to challenge external stakeholders, and proactive management of escalations to guarantee a smooth and complete adoption.

Job responsibilities

• Supplier onboarding management: coordination of access steps, configuration and validation.
• Training support: facilitating sessions, monitoring skills development.
• Operational support: answering questions, resolving blockages, providing personalized follow-up.
• Managing the escalation process: identifying critical points, alerting internal teams, monitoring solutions.
• Internal collaboration: interaction with IT, Supply Chain, Quality, Purchasing to streamline the supplier journey.

Desired Candidate Profile

Desired profile

• Master's degree (Bac+5) in Industrial Management or equivalent
• Proven experience in supplier relations, onboarding, operational support or digital project management.
• Ability to work independently while collaborating effectively with internal teams.

Technical skills

• Proficient in Excel (pivot tables, data cleaning, advanced formulas)
• Knowledge of Supply Chain (flows, orders, deliveries, supplier performance) is a real plus.
• Experience in supplier management: relationship building, performance monitoring, dispute resolution.
• Proficiency with information systems and digital environments

essential soft skills

• Ability to challenge suppliers with diplomacy and assertiveness.
• Rigour and attention to detail in monitoring steps and documentation.
• Commitment and proactivity to anticipate risks and support suppliers until success.
• Clear and educational communication, adapted to various profiles.
• Stress management and ability to thrive in a dynamic environment.
• Solution-oriented: ability to quickly resolve situations.

That will make the difference

• A posture that is both pedagogical and demanding.
• A capacity to train suppliers towards the adoption of the system.
• A structured, results-oriented approach, with a keen sense of quality.