Job description

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

As part of the development of its Commercial Department, Bank Assafa is recruiting for the position of "Customer Service Officer" in the city of Dakhla. The responsibilities will be:

- Manage and develop a client portfolio and ensure the achievement of commercial objectives.

- Advise clients on the products sold by the bank.

- Propose products that meet customer expectations,

- Prospect for new clients to develop and expand their portfolio,

- Build customer loyalty.

- Holds a Master's degree or equivalent from a university, business school, or other (Master's degree/BAC+5);
- Possesses excellent spoken and written French skills;
- Good listening and analytical skills;
- Good knowledge of banking products and services, especially participative products.
- Good communication skills;
- Ability to adapt and learn;
- Time management and organizational skills;
- Ability to manage stress.