Job Description

Roles & Responsibilities

Deliver a warm, personalized welcome and departure, ensuring smootand efficient check-in and check-out experiences

Anticipate guest needs, manage requests, and resolve concerns promptly with proactive follow-up

Maintain accurate guest profiles, preferences, and interaction records, ensuring strong attention to the administrative side of the guest experience

Prepare personalized welcome cards and special communications to enhance guest recognition

Coordinate with all departments to ensure seamless, consistent, and high-quality service delivery

Monitor arrivals, departures, and in-house guests to prioritize and personalize service

Organize special arrangements, amenities, and tailored experiences to elevate guest satisfaction

Recognize returning guests and create memorable wow moments aligned with Four Seasons standards

Conduct routine inspections of guest rooms to ensure quality and maintenance standards

Handle administrative tasks, reporting, and communicate guest feedback or incidents

Support team operations, participate in briefings, and assist colleagues during peak periods

Desired Candidate Profile

Our Ideal Guest Experience Agent candidate will have:

We are seeking a talented Guest Experience Agent to join our team at Four Seasons Hotel Rabat Kasr Al Bahr!

• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Problem-solving mindset with a guest-focused approach
• Ability to multitask in a fast-paced environment
• Knowledge of hospitality systems (Opera) is an advantage
• Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.