Job Description
Roles & Responsibilities
Reporting to the Spa & Wellness Manager, the Spa Receptionist's mission is to ensure the quality of the welcome and advice provided to clients regarding all products and services offered at the Fairmont La Marina Spa. Responsibilities include, but are not limited to: Planning and coordinating client reservations and continuously monitoring the availability of treatments and therapists; Managing the opening and closing of the spa in accordance with checklists; Welcoming clients and directing them within the spa according to established protocols; Identifying and anticipating client needs and requests; Supervising the billing process; Implementing marketing actions defined by the Spa Director (product presentations, packages, etc.); Marketing cosmetic/treatment ranges (technical description, benefits, advice, etc.); Assisting the Spa Director with administrative tasks and inventories. Train new recruits on protocols, products, treatment menus, internal regulations, etc.
Desired Candidate Profile
QualificationsTRAINING / EXPERIENCE
BAC+2 in Sales Techniques / Reception 2 years of experience, including at least 1 year in a similar role.
KNOWLEDGE / EXPERTISE
Fluent French and English, other language desirable; Good general knowledge, particularly concerning the wellness/luxury sector; Mastery of sales techniques; Good computer skills.
HUMAN QUALITIES / SKILLS
Communication skills, courtesy; Positive attitude, smile; Appropriate attitude in accordance with the Fairmont La Marina spa standard; Professionalism and attention to detail; Desire and ability to learn, deepen knowledge and evolve; Team spirit; Organizational and planning skills; Ability to work consistently and manage pressure; Attentive and caring; Ability to anticipate client needs;