Job Description

Roles & Responsibilities

In the context of consolidating the Manufacturing Support perimeter, we are looking for a Studies Engineer to provide support for SAP tools and vehicle coding activities within the teams. The consultant will work in an international environment and contribute to operational user support as well as the management of technical data related to vehicles.

Main Missions

• Provide Level 1 user support (incident management, requests, and ticketing).
• Assist users on SAP tools and associated applications.
• Create and control SAP objects via different transactions and Workplace.
• Manage activities related to vehicle coding (LCDV, KMAT, characteristics).
• Monitor requests via the functional Outlook mailbox.
• Produce and track performance indicators (KPI) in Excel.
• Identify recurring incidents, analyze their causes, and propose action plans.
• Participate in escalation processes and contribute to Control Tower activities.
• Manipulate and structure complex technical data.
• Participate in the management of modification forms and dependency tables.

Desired Candidate Profile

• Bac+5 (Engineering School or Master's Degree) in Computer Science, Information Systems, Industrial Engineering
• 1 to 3 years of experience

Technical Skills

• Level 1 user support.
• Mastery of SAP (object creation, transactions, controls, Workplace).
• Good knowledge of vehicle coding (LCDV, KMAT, characteristics).
• Knowledge of DocInfo and the principle of Applicable Document Lists (LDA).
• Knowledge of Lean Management principles.
• Mastery of Excel for KPI tracking and data analysis.
• Good mastery of Outlook (functional mailbox management).
• Knowledge of the Genome environment.
• Experience in managing modification forms and vehicle technical data.
• Ability to evolve in an international environment.

Languages

• French: fluent.
• English: mandatory.
• Italian: imperative (Must).

Soft Skills

• Excellent analytical and discernment skills.
• Service-oriented and customer-focused.
• Rigor and organization.
• Strong adaptability.
• Team spirit.
• Good communication skills.
• Proactive in continuous process improvement and incident resolution.