Job Description

Roles & Responsibilities

Position: Under the hierarchical supervision of the Head of Delegation Morocco and the technical supervision of the Head of Expertise Mobilization of the SDSN department.

Summary of main missions:

• Technical support to the CRM for the deployment of a Volunteer Management System (VDMS): training, monitoring of pilot branches, integration into recruitment and volunteer monitoring processes.
• Support for the implementation of the CRM's new Volunteer Management Regulation and development of non-technical training pathways (understanding the Movement, management functions).
• Cross-cutting dimension: support for several partner National Societies in the deployment of VDMS, from configuration to post-deployment monitoring.
• Capitalization of experiences and contribution to the definition of the CRF's service offering in volunteer management.
• Identification of new funding opportunities and strengthening of the CRF's positioning within the Movement and beyond.

HIERARCHICAL AND FUNCTIONAL RELATIONSHIPS

• Hierarchical link: Head of Delegation Morocco
• Functional link: Head of Expertise Mobilization at headquarters

Internal collaboration with:

• Support departments of the CRF delegation in Morocco
• DMI staff of the CRF delegation in Morocco
• Staff of the SDSN department at headquarters.
• Technical and support services at headquarters.
• Departments at CRF headquarters outside the Directorate of International Operations, particularly with the Volunteer Engagement Department.

External collaboration with:

• The National Volunteer Manager of the CRM and the focal points of the local branches concerned by the projects.
• National and local focal points of other National Societies concerned by the projects.
• The company iXiam for the implementation of the VDMS software.
• The IFRC department in charge of the Volunteering theme.

Specific context of the position:

Regular field missions will be necessary (3 missions/year and regular trips to Taroudant) to carry out all the tasks described above, and in particular to provide the necessary technical support and participate in the training of CRM teams. Missions will be mainly in Morocco, with occasional missions to other accompanied National Societies. This position reports hierarchically to the Head of Delegation of Morocco. In case of disagreement between the different parties concerned regarding the priorities of the mission or the management of the calendar, the final decision will rest with the Middle East desk and the head of the SDSN department (in consultation with the desks of the countries concerned).

Operational base in Morocco: The position is based in Marrakech; therefore, the incumbent will work in close coordination with the program coordinator for Morocco, particularly for country activity planning, relations with the CRM, internal travel, and security, logistical, and administrative aspects of the Marrakech base.

Employment conditions:

• Status type: expatriate
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Desired Candidate Profile

• University or postgraduate degree in a relevant field - examples: Volunteer Management, Volunteer Human Resources Management, NGO Capacity Building - or equivalent.
• 4-5 years of experience (minimum) in volunteer management in the humanitarian sector (experience within the Red Cross Red Crescent Movement is an added value).
• Experience using a digital volunteer management tool (e.g., civiCRM).
• Experience in humanitarian or solidarity organizations.
• Experience in training (design and facilitation) is desirable.
• Experience working in a multicultural environment is desirable.
• Proficiency in Office Suite (Word, Excel, PowerPoint), network work (G-Suite/Google Workspace).
• Knowledge or experience of the Red Cross Movement.
• Analytical and synthesis skills.
• Writing skills.
• Strong motivation to work in very close partnership with a national partner.
• Adult coaching/pedagogy skills.
• Good knowledge of project cycle management and coordination.
• No specific requirements related to the Moroccan environment.
• Excellent command of French (spoken and written) is mandatory.
• English is mandatory.
• Proficiency in Arabic is an added value.