Job Description

Roles & Responsibilities

Job Description: Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. You will oversee the invoicing and collections activity for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued. You will also plan skills development initiatives, analyze key financial indicators (monitoring receipts, payment delays, disputes, and doubtful debts), provide on-site support for complex tasks, report information and anomalies internally, to the EIC (Enterprise Information Center), and to clients, and process administrative requests from colleagues. You will be responsible for the qualitative management of the activity and for ensuring that quality objectives are met by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.

Desired Candidate Profile

• University degree in insurance, finance, economics or a related field.
• Managerial experience in team management.
• Prior experience in credit insurance, business insurance or a similar position is an asset.
• Good analytical and negotiation skills.
• Excellent written and oral communication skills (French).
• Ability to work independently and as part of a team.
• Interpersonal skills, professionalism and a collaborative spirit
• Attention to detail and results orientation.