Job description

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

The consultant will be in charge of:

- Managing service offers: Datalab, Data Upload, Repositories, Platform Access, Data & AI Services.

- Ensuring request tracking, SLA compliance, proactive communication, and priority management.

- Continuously improving the user experience: processes, request simplicity, visibility on progress.

- Implementing satisfaction indicators, user surveys, and improvement plans.

- Contributing to the implementation of PETS, Myriade / Colibra and workflow automation.

- Contributing to reducing Time To Market and simplifying processes.

- Producing management KPIs: TTM, backlog, SLA compliance, user satisfaction, automation rate.

- Leading performance reviews.

- Identifying and managing user issues, productivity gains, and automation opportunities.

Master's degree (Bac + 5) in computer science or equivalent.

Experience between 3 and 4 years.

Senior experience in Service Management or Product Management in a Data / IT context. Knowledge of the Data Platform environment (Azure, Databricks) is desired. Proven experience in managing service offers, SLA management, and continuous improvement.

Required skills

Functional: Service Management, Product Management, Demand Management, IT Processes, Agile
Technical (desired): Azure, Databricks, Data Platform, Data Governance
Soft Skills: Transversal leadership, Communication, Customer focus, Analytical thinking, Proactiveness, Ability to unite