Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.

• Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.
• Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.
• Update all shipments rejected by Customs immediately with the appropriate system status.
• Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.
• Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.
• Perform customs inspection visits when required by customs authorities.
• Ensure all required work streams are completed on time and within defined quality standards.
• Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.
• Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.
• Hand over customs release documents and duty details to the billing team promptly.
• Manage urgent and priority clearance cases and ensure timely escalation when needed.
• Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.
• Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.
• Comply strictly with customs regulations, DHL compliance rules and security standards.

*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of French, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.

Competencies:
Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions.
Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines.
Decision Making: Makes timely, compliant and well-judged decisions, even under pressure.
Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards.
Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives.
Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments.
Self‑Management: Remains calm, focused and effective in urgent or demanding situations.