Provide customer support through chat, email and phone channels , assisting customers with their questions and requests;

Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;

Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems;

Support customers with refund requests and guide them through the necessary steps;

Document customer interactions accurately and follow established support processes;

Escalate more complex issues when needed to ensure proper resolution;

Desired Candidate Profile

What you need to succeed in this role:

• Excellent English and French communication skills (C1 for both spoken and written) ;
• Proven previous experience in Customer Support, with experience handling chats, emails and calls;
• Availability to work night shifts in a part-time position, with 6-hour shifts;
• Strong written and verbal communication skills;
• Customer-focused mindset with a proactive and solution-oriented approach;
• Ability to troubleshoot basic technical issues and guide customers through solutions;
• Good attention to detail and ability to manage multiple customer requests;
• Ability to work independently and adapt to a fast-paced support environment;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload);