Job description

Company culture :

Akkodis is driven by a strong innovation-first culture, where creativity, experimentation, and bold thinking fuel daily engineering and R&D work.
This spirit is balanced by a solid collaborative mindset, with supportive teams and hands-on managers who encourage growth and knowledge-sharing.
A structured and disciplined approach ensures operational excellence, meeting the high standards of the tech and engineering industries.
Performance and a healthy competitive drive further strengthen the company’s ambition as a global leader.

- Handling N2 tickets: diagnosing, resolving, or escalating M365 incidents.

- User support: helping users get started and answering functional needs.

- Writing documentation: creating quick reference guides, user guides, and operating procedures for recurring incidents.

- Continuous improvement: identifying recurring needs to propose corrective actions and increase user autonomy.

Profile sought:

Experience in user support (ideally Microsoft 365) and mastery of collaborative tools/basic administration. Autonomy, writing rigor, and strong service orientation.

Technical skills:

- M365 (Teams, Outlook, SharePoint, OneDrive, Planner, Admin Center).

- Windows / Azure AD environment.

- ITSM/Ticketing tools (GLPI, ServiceNow...).

Expected qualities:

- Teaching ability: technical simplification.

- Analytical mindset: diagnosing and resolving incidents.

- Rigor: adherence to procedures and documentation.

- Team spirit: cross-functional collaboration and knowledge sharing.

- Curiosity: technological awareness.