As a key player in the candidate experience and company development, your mission will be to: Implement the recruitment policy according to the objectives defined by the company; Support production managers in the recruitment process for their teams; Identify and respond to recruitment needs while ensuring the proper application of staffing processes; Coordinate with production managers and plan staffing needs based on recruitment capacity; Proactively source future recruits and implement actions to attract them; Manage the recruitment process: monitor telephone screening, update the recruitment information system, conduct interviews, lead group pre-integration sessions, provide operational staff with visibility on the progress of recruitment, and track onboarding and attrition; Organize and adapt the recruitment process according to client specifics; Build a talent pool to improve responsiveness and quickly meet staffing needs; Define KPIs Essential for managing your business: Implement recruitment progress reports; Coordinate with HR for better staffing of candidates from internal mobility; Manage the Concentrix recruitment agency and provide a positive candidate experience; Evaluate candidate satisfaction and propose actions to streamline the application process; Conduct competitive intelligence and benchmark recruitment/employer branding practices in the market; Promote Concentrix's reputation in schools and universities, during open house events, forums, or through partnerships with organizations such as ANAPEC and OFPPT; Lead, motivate, and retain your team; Set objectives for your employees and ensure their skills development; Propose and implement a candidate sourcing strategy; Analyze the ROI of sourcing actions undertaken.

Desired Candidate Profile

You hold a Master's degree (or equivalent), ideally in Human Resources. You are proficient in recruitment techniques. You have at least 5-7 years of experience in a recruitment agency or in a company within the service sector, ideally in call centers. You are able to manage a high volume of recruitment. You have proven experience in team management. You are results-oriented. You possess strong analytical and synthesis skills. You are known for your interpersonal and communication skills. You are fluent in written and spoken French and English. You are proactive and solution-oriented. You are responsive, organized, and able to work in a multi-client environment and interact with a variety of stakeholders.