Welcoming guests while adhering to Accor scripts and standards; ensuring guest check-in and check-out within the average stay time determined by the Accor group; creating the guest experience; preparing invoices and managing payments; managing walk-in reservations; providing proactive, personalized, intuitive, and transparent service when handling guest requests; optimizing revenue through upselling; ensuring follow-up in coordination with all hotel departments; responding to and managing guest complaints proactively and professionally; participating in the recruitment of ALL guests; updating the guest preference database; contributing to the strategy adopted by the Accor group and the owner; contributing to improving the hotel's RPS score; responding to and managing guest complaints; respecting the internal standards and procedures of the Accor group and the owner; and directly ensuring guest satisfaction.

Desired Candidate Profile

• Prior experience in a receptionist or night auditor position;
• Knowledge of Microsoft Windows applications and other relevant applications;
• A university degree in a related discipline is an asset;
• Excellent communication and organizational skills;
• Excellent interpersonal and problem-solving skills;
• Particularly responsible and reliable;
• Ability to work in a team;
• Ability to focus attention on customer needs, while remaining calm and courteous at all times;
• Prior experience in a receptionist or accountant position.