Within the CloudOps Department, the Run Management service covers the following missions on its scope:

• Management and supervision of Infrastructure Support activities
• Managing the backlog of requests
• Monitoring compliance with the service level agreement (SLA)
• Guarantee of the efficiency of ticket processing assigned
• Analysis and identification of impacts
• Identification of risk-related business processes and expression of supervision needs
• Facilitating a continuous improvement process
• Hot identification of r currents tickets
• Assistance, support, guidance and support for CloudOps teams in using support tools
• listening to user complaints and alerting product lines about encountered anomalies
• Provision of knowledge sheets on services and applications

Desired Candidate Profile

Master's degree (Bac+5) in computer science or engineering school or university, or equivalent experience

Less than 3 years of experience in Service management / Run management.

REQUIRED TECHNICAL ENVIRONMENT AND EXPERTISE:

• Must Have: Indicator Management
• Excellent oral and written communication skills
• Crisis management, RCA and REX steering

METHODS, ORGANIZATIONS AND INTERACTIONS:

• Communicating clearly and effectively in writing and orally in French for smooth interactions with professionals and teams.
• Analyze situations and propose appropriate solutions while identifying areas for improvement.
• Respecting deadlines while maintaining high standards of quality and excellence
• Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals
• Apply a mindset of continuous improvement to optimize practices and results.

RF RENCES:

• The following elements will be particularly appreciated in the context of the service:
• ITIL Certification
• English language required
• IT infrastructure knowledge