As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.

Your main responsibilities

• Ensure a personalized and warm welcome for clients upon their arrival.
• Be the privileged point of contact for clients and ensure personalized follow-up of their requests.
• Anticipate clients' needs and preferences in order to offer them a tailor-made service.
• Ensure the preparation and follow-up of rooms and suites before and during their stay.
• Coordinate specific requests with the hotel's various departments.
• Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.
• Ensure in-room service according to the establishment's standards.
• Maintain constant communication with the Front Office, Housekeeping, F&B, and Guest Relations teams.
• Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.
• Manage any complaints with professionalism, discretion, and reactivity.
• Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.
• Actively contribute to customer satisfaction and loyalty.

Desired Candidate Profile

Your role

As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.

Your main responsibilities

• Ensure a personalized and warm welcome for clients upon their arrival.
• Be the privileged point of contact for clients and ensure personalized follow-up of their requests.
• Anticipate clients' needs and preferences in order to offer them a tailor-made service.
• Ensure the preparation and follow-up of rooms and suites before and during their stay.
• Coordinate specific requests with the hotel's various departments.
• Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.
• Ensure in-room service according to the establishment's standards.
• Maintain constant communication with the Front Office, Housekeeping, F&B, and Guest Relations teams.
• Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.
• Manage any complaints with professionalism, discretion, and reactivity.
• Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.
• Actively contribute to customer satisfaction and loyalty.

Your profile

• Previous experience in a 5-star hotel, a luxury establishment, or a similar role.
• Excellent presentation and professional attitude.
• Keen sense of service and hospitality.
• Excellent interpersonal and communication skills.
• Strong listening, anticipation, and adaptability skills.
• Sense of discretion and absolute respect for confidentiality.
• Organization, rigor, and attention to detail.
• Team spirit and ability to collaborate with different departments.
• Good command of French and English. Knowledge of other languages is an asset.
• Knowledge of luxury hotel standards is highly appreciated.

Your personality

We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to turn every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.