Tailor Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><strong><span><span>Future Legacy Maker - Rooms Division Management</span></span>&nbsp;</strong></span><br><span><span>(<span>21021</span></span>)</span></p><br> <p><span><strong>Graduate Program Trainee</strong></span></p><br> <p><span>At Mazagan, we tailor every aspect of our guests’ stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach &amp; Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic.</span></p><br> <p><span>Famous for its award-winning Gary Player Links Golf Course and the largest Casino in Morocco, Mazagan Beach &amp; Golf Resort is an amazing year-round destination where warm Moroccan hospitality is at the heart of everything we do.</span></p><br> <p><span><strong>Become a Future Legacy Maker</strong></span></p><br> <p><span>The Future Legacy Maker Program is Kerzner International's flagship graduate development program designed to accelerate the careers of high-potential hospitality graduates through a structured 12-month journey of hospitality management training combining operational exposure, leadership development, mentoring and business projects.</span></p><br> <p><span>During the program, you will gain exposure to various areas of the Rooms Division, including:</span></p><br> <ul> <li><span>Front Office &amp; Guest Service</span></li> <li><span>Guest Experience</span></li> <li><span>Concierge</span></li> <li><span>Housekeeping</span></li> <li><span>Reservations</span></li> <li><span>Quality &amp; Service Excellence</span></li> <li><span>Rooms Revenue Optimization</span></li> <li><span>Leadership &amp; Team Development</span></li> <li><span>Exposure to other departments</span></li> </ul> <p><span><strong>Qualifications :</strong></span></p><br> <ul> <li><span>Bachelor's Degree in Hospitality Management, or a related field.</span></li> <li><span>Recent graduate from a leading hospitality school.</span></li> <li><span>Strong passion for luxury hospitality and guest experience.</span></li> <li><span>Excellent communication in English &amp; French.</span></li> <li><span>Strong analytical and problem-solving abilities.</span></li> <li><span>Demonstrated leadership potential and willingness to learn.</span></li> </ul> <p><span><strong>Why Join the Program :</strong></span></p><br> <ul> <li><span>Competitive compensation and benefits package.</span></li> <li><span>A structured 12-month development journey.</span></li> <li><span>Exposure to luxury hospitality operations.</span></li> <li><span>Access to senior leaders, coaching and mentorship.</span></li> <li><span>Participation in resort and global business projects.</span></li> <li><span>Leadership and professional development opportunities.</span></li> <li>Opportunity to progress to an <strong>Assistant Manager</strong> role upon successful completion of the program.</li> </ul> <p><span>Join a team that is genuine, creative, warm-hearted and professional. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak Portuguese perfectly? Do you have a sales drive and are passionate about travel? Join our call center and become the ambassador for our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Sales Representatives (M/F) to advise and sell unforgettable travel experiences.- Analyze customer needs to offer them tailor-made tourist packages.- Argue and negotiate with conviction to close sales and achieve your commercial objectives.- Build customer loyalty by offering high-quality advisory services and an impeccable customer experience.- Ensure the administrative follow-up of reservation files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).A good understanding of French (for training and internal communication).Previous successful experience in telesales, ideally in the tourism or ticketing sector.You have a strong ability to persuade, a taste for challenge, and great resilience.Smiling, dynamic, and excellent speaking skills are your best assets. <br><br> </div>

<p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your role</p><p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p>Your profile</p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent presentation and professional attitude.</li><li>Keen sense of service and hospitality.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and adaptability skills.</li><li>Sense of discretion and absolute respect for confidentiality.</li><li>Organization, rigor, and attention to detail.</li><li>Team spirit and ability to collaborate with different departments.</li><li>Good command of French and English. Knowledge of other languages is an asset.</li><li>Knowledge of luxury hotel standards is highly appreciated.</li></ul><p>Your personality</p><p>We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to turn every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><strong><span><span>Future Legacy Maker - Food &amp; Beverage Management</span>&nbsp;</span></strong></span><br><span>(<span>21022</span>)</span></p><br> <p><span><strong>Graduate Program Trainee</strong></span></p><br> <p><span>At Mazagan, we tailor every aspect of our guests’ stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach &amp; Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic.</span></p><br> <p><span>Famous for its award-winning Gary Player Links Golf Course and the largest Casino in Morocco, Mazagan Beach &amp; Golf Resort is an amazing year-round destination where warm Moroccan hospitality is at the heart of everything we do.</span></p><br> <p><span><strong>Become a Future Legacy Maker</strong></span></p><br> <p><span>The Future Legacy Maker Program is Kerzner International's flagship graduate development program designed to accelerate the careers of high-potential hospitality graduates through a structured 12-month journey of hospitality management training combining operational exposure, leadership development, mentoring and business projects.</span></p><br> <p><span>During the program, you will gain exposure to various areas of Food &amp; Beverage operations, including:</span></p><br> <ul> <li><span>Restaurants</span></li> <li><span>Bars &amp; Lounges</span></li> <li><span>Banqueting &amp; Events</span></li> <li><span>In-Room Dining</span></li> <li><span>Stewarding Operations</span></li> <li><span>Guest Experience</span></li> <li><span>Revenue Optimization</span></li> <li><span>Quality &amp; Service Excellence</span></li> <li><span>Leadership &amp; Team Development</span></li> <li><span>Exposure to other departments</span></li> </ul> <p><span><strong>Qualifications&nbsp;:</strong></span></p><br> <ul> <li><span>Bachelor’s degree in hospitality management, Food &amp; Beverage Management, or a related field.</span></li> <li><span>Recent graduate, from a leading hospitality school.</span></li> <li><span>Strong understanding of Food &amp; Beverage operations and service standards.</span></li> <li><span>Strong passion for luxury hospitality and guest experience.</span></li> <li><span>Excellent communication skills in English and French.</span></li> <li><span>Strong analytical and problem-solving abilities.</span></li> <li><span>Demonstrated leadership potential and willingness to learn.</span></li> </ul> <p><span><strong>What We Offer&nbsp;:</strong></span></p><br> <ul> <li><span>Competitive compensation and benefits package.</span></li> <li><span>A structured 12-month development journey.</span></li> <li><span>Exposure to world-class Food &amp; Beverage operations.</span></li> <li><span>Access to senior leaders, coaching and mentorship.</span></li> <li><span>Participation in resort and global business projects.</span></li> <li><span>Leadership and professional development opportunities.</span></li> <li>Opportunity to progress to an <strong>Assistant Manager</strong> role upon successful completion of the program.</li> </ul> <p><span>Join a team that is genuine, creative, warm-hearted and professional. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.</span></p><br> </div>

<p>At Mazagan, we tailor every aspect of our guests stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach &amp; Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic.<br>Famous for its award-winning Gary Player Links Golf Course and the largest Casino in Morocco, Mazagan Beach &amp; Golf Resort is an amazing year-round destination where warm Moroccan hospitality is at the heart of everything we do.</p><p>Become a Future Legacy Maker<br>The Future Legacy Maker Program is Kerzner International's flagship graduate development program designed to accelerate the careers of high-potential hospitality graduates through a structured 12-month journey of hospitality management training combining operational exposure, leadership development, mentoring and business projects.</p><p>During the program, you will gain exposure to various areas of Food &amp; Beverage operations, including:</p><ul><li>Restaurants</li><li>Bars &amp; Lounges</li><li>Banqueting &amp; Events</li><li>In-Room Dining</li><li>Stewarding Operations</li><li>Guest Experience</li><li>Revenue Optimization</li><li>Quality &amp; Service Excellence</li><li>Leadership &amp; Team Development</li><li>Exposure to other departments</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in hospitality management, Food &amp; Beverage Management, or a related field.</p><p>Recent graduate, from a leading hospitality school.</p><p>Strong understanding of Food &amp; Beverage operations and service standards.</p><p>Strong passion for luxury hospitality and guest experience.</p><p>Excellent communication skills in English and French.</p><p>Strong analytical and problem-solving abilities.</p><p>Demonstrated leadership potential and willingness to learn.</p>

<p>Future Legacy Maker - Rooms Division Management ( 21021 )</p><p>Graduate Program Trainee</p><p>At Mazagan, we tailor every aspect of our guests stay to delight our guests and experience the allure of Moroccan magic. Mazagan Beach &amp; Golf Resort is a truly magical destination, a place where grandeur meets generosity, featuring an amazing array of fun activities and entertainment for the whole family on the shores of the Atlantic.</p><p>Famous for its award-winning Gary Player Links Golf Course and the largest Casino in Morocco, Mazagan Beach &amp; Golf Resort is an amazing year-round destination where warm Moroccan hospitality is at the heart of everything we do.</p><p>Become a Future Legacy Maker</p><p>The Future Legacy Maker Program is Kerzner International's flagship graduate development program designed to accelerate the careers of high-potential hospitality graduates through a structured 12-month journey of hospitality management training combining operational exposure, leadership development, mentoring and business projects.</p><p>During the program, you will gain exposure to various areas of the Rooms Division, including:</p><ul><li>Front Office &amp; Guest Service</li><li>Guest Experience</li><li>Concierge</li><li>Housekeeping</li><li>Reservations</li><li>Quality &amp; Service Excellence</li><li>Rooms Revenue Optimization</li><li>Leadership &amp; Team Development</li><li>Exposure to other departments</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><u>Qualifications :</u></p><ul><li>Bachelor's Degree in Hospitality Management, or a related field.</li><li>Recent graduate from a leading hospitality school.</li><li>Strong passion for luxury hospitality and guest experience.</li><li>Excellent communication in English &amp; French.</li><li>Strong analytical and problem-solving abilities.</li><li>Demonstrated leadership potential and willingness to learn.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>

<p><font dir="auto" ><font dir="auto" >It's more than just a job. We are recruiting an Overseas Sales Representative to strengthen our team in Casablanca and the surrounding region. Want to advance your career in an environment where Sea Freight expertise and hands-on action make all the difference? Join Kuehne+Nagel Casablanca as a Sea Logistics Sales Representative (M/F) and become a key driver of business development in the maritime market. How to make an impact: Create and strengthen lasting customer relationships by delivering high-quality service based on proximity, attentiveness, and responsiveness. Identify and develop new opportunities in line with Kuehne+Nagel's commercial strategy through targeted and structured prospecting. Build tailor-made solutions in close collaboration with our Trade, Pricing, and Customer Service teams, fostering a spirit of teamwork and performance. Conduct regular activity reviews that provide transparency, insights, and suggestions for continuous improvement to your clients. #LI-AM1 Ensure rigorous reporting in the CRM, for your Business Unit Director.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" ><font dir="auto" >What we are looking for in you</font></font></h2> <p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in business, engineering, or a related field, with a specialization in commerce or logistics. Proven experience (minimum 3 years) in a similar sales role, ideally within an international and matrix organization. Strong knowledge of maritime transport and its specificities. Excellent negotiation skills, a taste for challenge, autonomy, and strong interpersonal skills. Fluency in spoken and written English. Availability for occasional national travel; valid driver's license required (regular driving experience).</font></font></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty &amp; Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. <br> Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. <br><br> </div>

<p>Your role As a Butler, you are a true ambassador of the client experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and guaranteeing a smooth and memorable experience throughout their stay. Your main responsibilities Ensure a personalized and warm welcome for clients upon their arrival. Be the privileged point of contact for clients and ensure personalized follow-up of their requests. Anticipate clients' needs and preferences in order to offer them a tailor-made service. Ensure the preparation and follow-up of rooms and suites before and during their stay. Coordinate special requests with the different hotel departments. Organize and follow up on personalized services: reservations, transfers, specific requests, in-room attentions, etc. Ensure room service according to the establishment's standards. Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams. Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience. Manage any complaints with professionalism, discretion, and responsiveness. Guarantee compliance with the establishment's quality, presentation, confidentiality, and security standards. Actively contribute to client satisfaction and loyalty.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a 5-star hotel, luxury establishment, or similar role.</li><li>Excellent presentation and professional attitude.</li><li>Strong sense of service and hospitality.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and adaptability skills.</li><li>Sense of discretion and absolute respect for confidentiality.</li><li>Organization, rigor, and attention to detail.</li><li>Team spirit and ability to collaborate with different departments.</li><li>Good command of French and English. Proficiency in other languages is an asset.</li><li>Knowledge of luxury hotel standards is highly appreciated.</li></ul><p>Your personality We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to transform every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Company overview Orbiss is an advisory and tax firm specialized in business growth in the United States.<br> Founded in 2019, Orbiss helps international small and medium-sized private companies successfully scale up in the United States.<br> The firm offers a 360° and tailor-made support to its clients' cross-border accounting, tax, and M&amp;A transaction needs.<br> The Orbiss team’s vision is modernity.<br> This vision is implemented through an innovative approach focusing on processes automation and aiming to place people at the heart of every decision, every day, in line with our values: kindness, honesty, respect, and integrity.<br> Orbiss is an innovative, modern, and young firm enhancing the old habits of the industry.<br> As an Associate Accountant, you will be responsible for: Daily accounting missions Entering AP and AR invoices.<br> AP / AR reconciliation.<br> Maintaining accounting software integrations.<br> Posting vendors payments.<br> Bank reconciliation.<br> Credit card reconciliation.<br> Assisting with month-end closing preparation.<br> Maintaining client’s database.<br> Maintaining vendor’s files up to date.<br> Posting entries to accounting software utilizing import from other software.<br> Analyze differences and being able to provide recommendations.<br> Posting and reconciling entries from reimbursement tools.<br> Report analyses Competitive compensation package Strong opportunities for continuous learning and professional growth A collaborative and inspiring team culture that encourages innovation Orbiss is an equal opportunity employer.<br> Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.<br> If you have: Completion of at least a bachelor's degree in accounting or finance At least 1 year of experience in an accounting firm Expertise in Excel, demonstrating proficiency in advanced functions and data analysis Ability to respect deadlines and proactively communicate in advance if unable to meet them.<br> Demonstrated ability to work autonomously while maintaining a strong sense of teamwork.<br> A commitment to maintaining a high level of integrity and confidentiality in handling sensitive information.<br> Strong attention to detail and the ability to identify and solve problems effectively Strong ability to use technology tools and quickly adapt to new systems Proficiency in French and English along with eligibility to work in Morocco.<br> Occasional business travel within Morocco may be required during onboarding</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Imagine yourself in the heart of the hustle and bustle of <strong>Marrakech</strong>, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the <strong>Hotel / Restaurant</strong> sector is well-established, and we are looking for someone to embody excellence at our <strong>Palace &amp; Villas Reception</strong>.</p><br><br><p>This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.</p><br><br><p>The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.</p><br><br><ul><li>Welcome and assist international clientele with professionalism and courtesy.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Respond to guest requests and anticipate their needs to offer them a tailor-made stay.</li><li>Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.</li><li>Handle any complaints with diplomacy and professionalism.</li><li>Participate in the animation of the reception and customer loyalty.</li><li>Ensure administrative follow-up and maintain customer records.</li></ul> <br> <br> Required profile : <p>Ideally, your background has led you to obtain a <strong>Bac +3</strong> (equivalent to a Bachelor's degree), with a specialization in <strong>Hotel / Restaurant</strong> professions.</p><br><br><p>With <strong>3 to 5 years</strong> of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.</p><br><br><ul><li>A strong sense of customer service and a <strong>neat appearance</strong> are essential.</li><li>An <strong>excellent command of languages</strong>, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.</li><li>Your <strong>organization</strong>, reactivity, and ability to manage priorities will enable you to succeed in this role.</li><li><strong>High resistance to stress</strong> and the ability to find quick and appropriate solutions are essential.</li><li>Good interpersonal skills and the ability to work in a team are crucial.</li><li>Good knowledge of hotel reception IT tools is desirable.</li></ul><p>If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Director of the Public Lighting Business Unit, the Key Account Manager is the sole manager of the commercial relationship and strategy for a portfolio of Key Accounts. Adopts an "Outside-In" approach to sell integrated solutions (smart lighting, IoT, energy performance) and make Lamalif the partner of choice.</p><br><br><p><strong>Key missions:</strong></p><br><br><ul><li>Portfolio Management: Develop strategic accounts, prospect, monitor tenders and budgets.</li><li>Forecasting &amp; Rigor: Feed the Sales Funnel with reliable forecasts (amounts, dates, phases).</li><li>Personalized Plans: Develop Key Account Plans (SWOT, strategy, action plan) for each major account.</li><li>Customer Relationship: Map the Decision Making Unit, deploy a relationship plan, and aim for Partner / Advisor status.</li><li>Offers &amp; Negotiation: Prepare responses to tenders, negotiate in compliance with procedures, and propose tailor-made Value Propositions (measurable ROI).</li><li>Cross-functional Management: Mobilize internal teams (technical, studies, support) to manage the sales process end-to-end.</li><li>Development: Create additional opportunities and activate prescription (engineering firms, architects, project management consultants).</li><li>Follow-up &amp; Reporting: Participate in reviews (weekly, monthly, quarterly, semi-annually) and capitalize on commercial knowledge (win/loss feedback, competitive intelligence).</li></ul> <br> Required profile : <p><strong>. Skills &amp; Requirements:</strong></p><br><br><ul><li>Education: State Engineer or Master's degree (Bac+5) from a business school / management school with a strong technical background. A dual technical-commercial profile is a major asset.</li><li>Professional Experience: Minimum 7 to 10 years in B2B / B2G solution sales, ideally in public lighting, electrical equipment, urban infrastructure, or Smart City. Confirmed experience in public markets, prescription ecosystems, and key account management.</li><li>Knowledge &amp; Know-how: Key account management and value selling. Public markets and decision-making ecosystems (Clients, Engineering firms, architects, project management consultants, EPC / TCE). Public lighting solutions, Smart Lighting, remote management, urban IoT, energy performance. Strategic analysis (SWOT, PESTEL, Porter's 5 Forces, DMU mapping). Proficiency in KAM tools (Key Account Plan, Sales Funnel), CRM, and Excel. Negotiation and closing techniques.</li></ul><p><strong>• Personal Attributes:</strong></p><br><br><ul><li>Results-oriented</li><li>Organization, rigor, and data reliability</li><li>Autonomy and entrepreneurial spirit</li><li>Customer obsession (Outside-In approach)</li><li>Collaboration and Influence</li><li>Integrity</li></ul><p><strong>. Performance Indicators</strong></p><br><br><ul><li>Key Account Revenue vs. budget objectives (per account and consolidated)</li><li>Conversion Rate - deals won / (won + lost)</li><li>Weighted Pipeline and funnel quality (share of opportunities in Best Case / Commitment)</li><li>Number of new accounts unlocked (orders booked)</li><li>DMU relationship coverage and client visits completed vs. planned</li><li>Customer satisfaction measured on critical Key Account issues</li><li>Smart / Connected Revenue Ratio</li><li>Key Account Plans developed, approved, and up-to-date; Share of Wallet progression per account</li></ul><p><br><strong>. Functional Scope</strong></p><br><br><ul><li>Managerial Scope: Transversal management, without hierarchical link, of internal resources mobilized on their accounts and opportunities (Studies &amp; Costing, technical departments, support functions).</li><li>Financial Scope: Annual revenue budget for Key Accounts within their perimeter; associated pipeline of opportunities (total and weighted).</li><li>Decision-Making Scope: Go / no-go decisions on opportunities within their perimeter (in coordination with management); portfolio prioritization; management of action plans for Key Account Plans.</li></ul> <br><br> </div>

<p>GTM Program Manager 6-Month Contract Jira &amp; Atlassian Project Management Build-Out Engagement type Fixed-term contract Engagement Overview The client is engaging a hands-on GTM Program Manager on a six-month contract to architect and operationalize a project management system in Jira, together with project reporting dashboards in Atlassian, that drives full transparency and accountability into the client's product GTM plans and launch status. This is a build-and-enable engagement: by the end of the term, the client's GTM team will have a live, well-documented project management system, the dashboards to run it, and the training and SOPs to sustain it. Objective Stand up a single, reliable source of truth for GTM and product launch execution so that anyone, from an individual contributor to an executive, can see plan status, milestones, risks, and project health in real time, and so that ownership and accountability are clear at every step. Key Deliverables The engagement is scoped around six concrete deliverables:</p><p>1. Jira Project Environment Architecture Architect. Design and build the Jira project environment for GTM and product launch work project structure, issue types, fields, statuses, workflows, automation, and cross-project dependencies sized to support multiple concurrent launches. Standardize. Establish naming conventions, hierarchy, and standards that keep the system consistent and scalable as it grows.</p><p>2. Atlassian Reporting Dashboards Build. Build Atlassian dashboards (Jira dashboards, gadgets, JQL filters, and Atlassian Analytics / Confluence where applicable) that surface key milestone views and project health at a glance. Tailor by audience. Deliver both executive-level roll-ups (portfolio status, launch readiness, risk) and team-level operational views (workload, blockers, upcoming milestones).</p><p>3. Project Management Guide / SOP Document. Author a clear project management guide and standard operating procedures that document how the system works, how to run a launch in it, and the conventions the team must follow. Make it usable. Make it practical and self-serve covering intake, planning, status updates, reporting cadence, and roles/responsibilities.</p><p>4. GTM Team Enablement &amp; Training Train. Train the GTM team on the new project management system through live sessions and supporting materials, so the team can operate it confidently and independently. Drive adoption. Drive adoption not just awareness and leave behind reference materials for ongoing onboarding.</p><p>5. Project Documentation Populate. Guide or directly complete the documentation of each active GTM and launch project within the new system, ensuring plans, milestones, owners, and status are accurately captured. Migrate in-flight work. Bring existing in-flight projects into the system so it reflects the real state of the portfolio from day one.</p><p>6. Ad Hoc Project Management Day-to-day project management. Manage key projects. Build new project plans / support project plan hygiene for select initiatives, flag project risk, schedule meetings, and communicate with stakeholders and team members to drive on-time project delivery. Responsibilities Own delivery. Run the engagement as a project: scope, plan, sequence, and deliver the six workstreams above on time and to a defined quality bar. Engage stakeholders. Partner with Product Marketing, Product Management, Sales, Customer Success, and Enablement to understand how launches actually run and reflect that in the system design. Test and refine. Validate the system with real projects and iterate based on team feedback before handoff. Enable a clean handoff. Ensure a clean handoff system, dashboards, SOPs, and trained owners so the client can sustain it after the contract ends. Qualifications Jira architecture. Demonstrated experience standing up or significantly re-architecting a Jira environment from the ground up, ideally for GTM, marketing, or product launch work. Jira expertise. Expert-level Jira configuration projects, workflows, custom fields, JQL, automation; Atlassian administration experience strongly preferred. Dashboard development. Proven ability to build Atlassian dashboards and reporting that turn project data into clear, decision-ready milestone and health views. Program management. Strong program/project management background with a track record of delivering on fixed timelines. Documentation &amp; enablement. Experience writing SOPs / playbooks and training teams to adopt new tools and processes. Communication. Clear communicator who can work across ICs and executives and bring structure to ambiguity. Contractor mindset. Comfortable operating as a contractor self-directed, fast to ramp, and focused on leaving the team self-sufficient. Nice to Have Atlassian depth. Confluence, Atlassian Analytics, Jira Product Discovery, or Jira Align experience. Domain. Background in B2B SaaS, data, or regulated / EHS-adjacent industries. Certifications. PMP, Agile / Scrum, or Atlassian certifications. Definition of Success At the end of six months, the client has a live Jira project management system and Atlassian dashboards in active use, a documented SOP, a trained GTM team operating the system independently, and every active GTM and launch project documented within it delivering full transparency and accountability into GTM plans and launch status.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>Jira architecture. Demonstrated experience standing up or significantly re-architecting a Jira environment from the ground up, ideally for GTM, marketing, or product launch work. Jira expertise. Expert-level Jira configuration projects, workflows, custom fields, JQL, automation; Atlassian administration experience strongly preferred. Dashboard development. Proven ability to build Atlassian dashboards and reporting that turn project data into clear, decision-ready milestone and health views. Program management. Strong program/project management background with a track record of delivering on fixed timelines. Documentation &amp; enablement. Experience writing SOPs / playbooks and training teams to adopt new tools and processes. Communication. Clear communicator who can work across ICs and executives and bring structure to ambiguity. Contractor mindset. Comfortable operating as a contractor self-directed, fast to ramp, and focused on leaving the team self-sufficient.</p><h4>Nice to Have</h4><p>Atlassian depth. Confluence, Atlassian Analytics, Jira Product Discovery, or Jira Align experience. Domain. Background in B2B SaaS, data, or regulated / EHS-adjacent industries. Certifications. PMP, Agile / Scrum, or Atlassian certifications.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We're a global data and evidence advisory, working with governments, philanthropies, and non-profits to improve lives at scale, using technology and AI where they can deliver the most impact. IDinsight is a global nonprofit that equips leaders with the data, evidence, and technology to improve lives at scale. We partner with governments, NGOs, multilaterals, and funders to support decisions at every stage of their impact journey from bold pilots to nationwide scale-ups. Our teams bring rigorous evidence and practical insights so leaders can make informed decisions that truly change lives. With our partners, we are pioneering the next frontier of social impact, where data and technology accelerate progress for millions. We help leaders overcome the three main barriers to impact: • Figuring out what works • Learning and improving • Reaching and operating at scale We work in multiple countries across Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas. We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact, we: • Support our partners with the full data and evidence value chain from primary data collection to data systems, monitoring, evaluation, and learning tools, and data science • Inform funding decisions toward high-impact initiatives and away from less effective programs or approaches • Create cutting-edge AI-for-good products that make the delivery of social interventions and learning tools more cost-effective and scalable Our diverse, growing team of roughly 250 outstanding colleagues operates in nearly two dozen countries around the world. Learn more about our mission and values at www.IDinsight.org . About the Associate / Senior Associate role Our Associates/Senior Associates are young professionals (1-6 years of experience) passionate about development challenges and causal impact. The Associate / Senior Associate role is an execution role on our research projects, under the supervision of a Manager, Project Director, and a technical team lead. Responsibilities are rich and varied, including preparing research plans, conducting advanced statistical and econometric analysis, coordinating fieldwork, and presenting our work to partners (governments, NGOs, technical and financial partners). Examples of work led by our Associates: • Joining a project team embedded within a partner government (e.g., Togo, Sierra Leone) to set up monitoring tools, analyze existing administrative data, conduct ad hoc studies on public programs and policies,or build stakeholder capacity by training client team members in quantitative research methods; • Leading the creation of data visualization tools for a flagship cash transfer program in Malawi; • Supporting the design (research protocol) and implementation of a randomized trial for a program aimed at school integration for out-of-school children in Liberia; • Helping an NGO consortium build a menstrual health app for young women and girls in Senegal, by running Theory of Change workshops and developing a literature review on menstrual health programs; • Supporting Morocco's Initiative Nationale pour le D veloppement Humain (INDH) through primary data collected from 42,000 households and the integration of this data into a visualization and decision-support platform; • Supervising a survey of 10,000 households (overseeing field enumerators) in a rural area of Nigeria as part of an impact evaluation of a vaccination coverage program; • Contributing to communications outputs: producing articles and conference materials; • Internal contributions: contributing to a proposal response; to office life and organizational culture, for example by facilitating weekly office meetings, participating in culture committee events, or engaging with thematic working groups. Nice to have: • Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage surveys. • Familiarity with malaria, nutrition, or public health program monitoring is an asset, though not required. Depending on their experience and qualifications, candidates may be considered for other positions. Location and start date IDInsight is always looking for exceptional talent to join our dynamic team. The position is based in Rabat, Morocco or Dakar, Senegal, with potential frequent, extended travel within the region and/or to other African countries depending on the project. The start date falls between October and December 2026, depending on candidate availability and preference and IDinsight's project needs. Only candidates with legal authorization to work in Morocco or Senegal at the time of application will be considered. References Please include at least three references with your application (email, phone number, and title of the reference), specifying in what capacity you worked with each reference. Associate &amp; Senior Associate Lieu : Rabat, Maroc ou Dakar, S n gal postes ouverts s par ment dans chaque bureau propos du r le d'Associate / Senior Associate Nos Associates/Senior Associates sont des jeunes professionnels (1-6 ans d'exp rience) passionn s par les probl matiques du d veloppement et la question de l'impact causal. • Le r le d'Associate / Senior Associate est un r le d'ex cution de nos projets de rec• The role of Associate / Senior Associate is an execution role for our research projects• The role of Associate / Senior Associate is an execution role for our research projectsby running Theory of Change workshops and developing a literature review on menstrual health programs; • Supporting Morocco's Initiative Nationale pour le D veloppement Humain (INDH) through primary data collected from 42,000 households and the integration of this data into a visualization and decision-support platform; • Supervising a survey of 10,000 households (overseeing field enumerators) in a rural area of Nigeria as part of an impact evaluation of a vaccination coverage program; • Contributing to communications outputs: producing articles and conference materials; • Internal contributions: contributing to a proposal response; to office life and organizational culture, for example by facilitating weekly office meetings, participating in culture committee events, or engaging with thematic working groups. Nice to have: • Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage su</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree or Master's in Economics, Statistics, Political Science, Mathematics, Development, or an equivalent degree;</li><li>Fluent French (C2) and strong working English (C1) are essential;</li><li>Strong analytical and quantitative skills are essential;</li><li>Proficiency in statistical analysis and data collection software such as Stata, SPSS, R, SurveyCTO and/or Open Data Kit or KoboToolBox;</li><li>Up to 6 years of professional experience, ideally in an emerging country / Africa context;</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of national languages ​​(eg, Arabic, Amazigh, Darija, Wolof, Pular, ) is an asset;</font></font></li><li>Strong writing and communication skills;</li><li>Ability to plan and execute work autonomously;</li><li>Intellectual curiosity and passion for development issues;</li><li>Excellent interpersonal skills: open-mindedness, team spirit, ability to handle the unexpected, sense of humor;</li><li>Entrepreneurial attitude;</li><li>The role requires frequent, extended travel, including to rural and remote areas.</li><li>Experience with large-scale household survey data collection (sampling, enumerator training/supervision, or survey firm coordination) is a plus, given some projects in the region involve significant field-based coverage surveys.</li><li>Familiarity with malaria, nutrition, or public health program monitoring is an asset, though not required.</li></ul>

<p>KEY DIMENSIONS: SCOPE &amp; SCALE The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><p>Customer Strategic Focus: Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction. Customer Persona Development: Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments. Customer Journey Mapping: Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value Customer Engagement Plan: Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships Go-to-Market Channel Assessment &amp; Choices: Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach Call Plan by Channel: Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates Glocal Context Elaboration: Articulate a glocal strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</p><p>ROLE RESPONSIBILITIES Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a Customer First philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty. Customer Engagement Strategy: Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction Design customer journeys: Ensure the personalization of customer interactions &amp; content across channels Analyze touchpoints across the customer journey: Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement Content Strategy Plan: Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...) Collaboration with Brand Leads: Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives Omni-Channel Engagement: Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are. Map out the entire customer journey, identifying touchpoints across various channels. Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience. Customer Insight and Analysis: Collect customer feedback and insights to identify areas for improvement Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations Cross-Functional Leadership: Lead the customer engagement with a strong Customer First ethos, empowering team members to innovate and excel in their engagement initiatives Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively Work in Agile when possible with the transversal team when possible, with an innovation mindset</p><p>MAIN REQUIREMENTS Education Background: Minimum Bachelor s degree in Marketing, Business Administration, or any related field Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry s regulatory environment, market dynamics and customer engagement Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support. Strong expertise in Omnichannel and Channel mix Knowledge and experience of innovative methodologies such as scrum, lean start up , nudge and design thinking. Out of the box thinker, always searching for new opportunities Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills Role model of PTW behaviours</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum Bachelor's degree in Marketing, Business Administration, or any related field.</li><li>Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics, and customer engagement.</li><li>Understanding of HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey.</li><li>Strong expertise in Omnichannel and Channel mix.</li><li>Knowledge and experience of innovative methodologies such as scrum, lean startup, nudge, and design thinking.</li><li>Out-of-the-box thinker, always searching for new opportunities.</li><li>Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies.</li><li>Fluent in the primary language(s) of the country or countries of operation, with strong communication skills.</li><li>Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty.</li><li>Proven experience in leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector.</li><li>Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics.</li><li>Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment.</li><li>Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry.</li><li>Ability to leverage insights and data to develop and execute effective customer engagement strategies.</li><li>Demonstrated ability to lead by example, fostering a Customer First culture within the team and across the organization.</li><li>A deep commitment to understanding and prioritizing the customer's needs and preferences.</li><li>Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers.</li><li>Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignment between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as Agile.</li><li>Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Customer Success<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br>Salesforce Core Technical Architect<br>DEPARTMENT DESCRIPTION<br><p>Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.<br></p><br><br>OVERVIEW OF THE ROLE<br><p>Salesforce is currently seeking a <b>Salesforce Core Technical Architect</b> to join our Professional Services team within Professional Services. This role is centered on being a "Core Platform" subject matter expert, leading the design and implementation of enterprise-grade Sales Cloud, Service Cloud, and platform solutions. <b>Deep Salesforce Core (Sales/Service Cloud + Platform) expertise is a must</b>, and the ideal candidate will also bring a strong background across the broader Salesforce ecosystem (Experience Cloud, Integration, and AI/Agentforce) to drive cross-cloud success.<br>The Technical Architect is responsible for architecting scalable solutions across enterprise landscapes, ensuring the platform is secure, performant, and ready for enterprise AI usage. You will work closely with Project Managers and other Technical Architects to ensure on-time, fully functioning implementations. The ideal candidate thrives in an entrepreneurial atmosphere, communicates tactfully with business operations, and effectively designs, tests, and deploys complex software solutions. You must be an excellent communicator who can tailor delivery to a variety of audiences.<br></p><br><br>YOUR IMPACT<br><p>Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.<br></p><br><br><ul><li><b>Become a Trusted SME:</b> Act as the primary authority for the Salesforce Core platform to support project delivery, including how platform architecture relates to the success of Agentforce and AI.</li><li><b>Strategic Design:</b> Drive the creation of application and technical design documents (Blueprints/FSD) which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.</li><li><b>Scalable Architecture:</b> Design and guide customer's enterprise architecture across Sales Cloud, Service Cloud, and the Platform, highlighting the importance of data model, sharing/security architecture, and governance.</li><li><b>Technical Excellence:</b> Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management. Lead code reviews and define coding standards (Apex, LWC, Flows).</li><li><b>Stakeholder Management:</b> Facilitate and influence Executive Customer stakeholders while aligning technology strategy to business value and ROI.</li><li><b>Risk Mitigation:</b> Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution through proactive risk management.<br></li></ul>REQUIRED QUALIFICATIONS<ul><li><b>Salesforce Core Expertise:</b> Direct experience designing and configuring Sales Cloud and/or Service Cloud or any Core solution to enable enterprise use cases (lead-to-cash, case management, omni-channel, automation).</li><li><b>Architectural Proficiency:</b> Deep knowledge of data modeling, sharing and security architecture, governor limits, and multi-org/landscape strategy, with a strong understanding of metadata and declarative-vs-programmatic trade-offs.</li><li><b>Solution Documentation:</b> Ability to clearly and articulately document solutions, including data flows, system diagrams, and technical artifacts.</li><li><b>Requirement Translation:</b> Ability to create a solution based on client requirements and map business processes into the Salesforce product suite.</li><li><b>Integration Knowledge:</b> Knowledge of API patterns (REST/SOAP/Bulk/Platform Events) and experience integrating Salesforce with different business systems (ETL, middleware, legacy CRM).</li><li><b>Technical Leadership:</b> Lead inter-team meetings on technical and business challenges; conduct solutions testing and validation.</li><li><b>Mobility:</b> Travel to client sites for onsite discovery and solutions presentations (estimated 25%).</li><li><b>Education:</b> Engineering Degree or equivalent relevant experience required.<br></li></ul>PREFERRED<ul><li><b>Platform Mastery:</b> 5+ years of direct experience with Apex, Lightning Web Components, Flow, and the broader Lightning Platform.</li><li><b>AI &amp; Automation:</b> Familiarity with Agentforce, and platform-native automation/AI tooling.</li><li><b>Strategic Communication:</b> Excellent written, verbal, and visual communication skills, able to present complex concepts at both tactical and executive levels.</li><li><b>Technical Background:</b> 8+ years in solution/technical architecture or consulting, with a focus on enterprise application design and complex integrations.</li><li><b>Ecosystem Knowledge:</b> Familiarity with adjacent clouds (Experience Cloud, MuleSoft, Data Cloud) and functional domains such as Finance, Telco, or Retail.</li><li><b>Certifications:</b><ul><li><b>Highly Regarded:</b> Application/System Architect credentials.</li><li><b>Preferred:</b> 6+ Core certifications + Agentforce Specialist &amp; Data 360 certification.</li></ul></li><li><b>Adaptability:</b> Ability to work independently in a fast-paced, fluid environment and remain "scrappy" as we scale and evolve our team.</li></ul><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>KEY DIMENSIONS: SCOPE &amp; SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment &amp; Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a&nbsp; comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions &amp; content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS&nbsp;</b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b>&nbsp;</li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries &nbsp;of operation, with strong communication skills</li><li><b>Role model</b> of PTW&nbsp;behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven&nbsp; track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> <strong>Main missions:</strong></p><br><br><ul><li> Represent and promote the image, values, and excellence of our group to clients and partners</li><li> Ensure the prospecting, development, and retention of a sustainable client portfolio</li><li> Actively contribute to achieving the commercial objectives set by the company</li><li> Guarantee a high level of satisfaction by offering quality service, tailored to the specific expectations and needs of each client</li></ul> <br> <br> Required profile : <ul><li> Holder of a Bac+2/3 degree minimum in Commerce, Marketing, or equivalent</li><li> Profiles with at least a first experience in a similar role, ideally in the automotive sector.</li><li> Enjoys challenges, has a strong sense of customer service, and good communication skills</li></ul> <br><br> </div>