To drive Customer Complaints and Excursion Quality Eradication Program. To ensure the interface with division/ FQS and customer with requested cycle time. Main Quality interface with Kangaroo customer in Bouskoura plant. To ensure the follow-up of customers feedback and requests related to the managed Customer Incidents. To achieve and sustain the Best-in-class 8D reports for Customers through dissemination of robust methodology for problem solving. To monitor 8D actions effectiveness and propose actions in case of highlighted gaps. To take the lead on managed packages Quality improvement Program and actions X fertilization. To participate on KPI deviation RCA and action plan elaboration. To manage Internal and External X-fertilization. To manage customer RMA stock disposition.
Desired Candidate Profile
- Engineer Bac+5
- 5 years of experience in quality.
- Customer oriented abilities.
- Good communication and negotiation skills
- Good knowledge of quality tools (8D, 5Why's, Fishbone .) and quality management system (automotive standards).
- Perfect level of spoken and written French and English