Mission As a ServiceNow Tech Lead, you will be responsible for the design, technical leadership, and implementation of ServiceNow solutions to meet business needs and ensure the quality of developments. You will support technical teams in architectural choices, development best practices, and platform evolution.

Main Responsibilities

• Technically lead projects for the implementation and evolution of the ServiceNow platform.
• Design robust, scalable architectures aligned with ServiceNow standards.
• Mentor and support developers in design and development activities.
• Participate in scoping workshops and gather functional and technical requirements.
• Ensure code quality, performance, and maintainability of developed solutions.
• Define and apply best practices for development, integration, and deployment.
• Conduct code reviews and support team skill development.
• Supervise integrations with third-party systems via API, Web Services, or middleware.
• Provide advanced technical support and resolve complex issues.
• Participate in the definition of the technical roadmap and continuous improvement of the platform.

Desired Candidate Profile

Profile Requirements

• Master's degree in computer science or equivalent.
• Proven experience (5 years or more) with ServiceNow, including technical leadership experience.
• Proficiency in ServiceNow development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs.
• Experience with multiple modules: ITSM, CSM, HRSD.
• Aptitude for AI and GenAI, particularly for identifying and integrating use cases to optimize processes and enrich ServiceNow solutions.
• Good command of integrations (REST, SOAP, APIs).
• Knowledge of Agile / Scrum methodologies.
• Ability to lead a technical team and support architectural decisions.
• Good communication skills and ability to interact with technical and business stakeholders.

Appreciated Skills

• ServiceNow Certifications (CSA, CAD, CIS).