Job Description: The Fairmont La Marina Rabat Sal is recruiting a Receptionist to join its team. You will work within the Fairmont La Marina Rabat-Salé's various outlets. You may be required to work in the breakfast, lunch, or dinner service areas and will be responsible for the guest experience from arrival to departure. The Receptionist is responsible for meeting, welcoming, and seating guests in a friendly, courteous, and professional manner. She is also responsible for answering the telephone, taking, following up on, and organizing reservations, orders, and specific requests. MAIN RESPONSIBILITIES: Warmly welcome all customers. Develop a customer experience consistent with the established customer promise. Contribute to customer loyalty through a warm and personalized relationship. Demonstrate meticulous attention to detail. Ensure customer satisfaction and go the extra mile for each customer. Anticipate the needs of customers and team members whenever possible. Maintain the store layout and number of tables, as instructed by the Manager. Embody the Heartist spirit in all interactions with customers.

Desired Candidate Profile

Diploma in Hospitality Management. Experience in luxury hotels and/or restaurants is a definite asset. Experience in taking reservations is a plus. Proficiency in using computer tools. Excellent communication skills, both oral and written. Ability to work effectively in a team and a sense of initiative. Developmental Leadership: positive orientation, promoting customer passion. Collaborative Leadership: team spirit, communication, facilitating teamwork. Entrepreneurial Leadership: problem-solving, taking operational initiatives. Optimism, passion, innovation, creativity, adaptability, ability to question oneself, customer-oriented, and the ability to achieve ambitious goals and meet challenges.