We are recruiting customer service advisors for our Yaacoub El Mansour site. The Foundever Group is recruiting, for its Yaacoub El Mansour site, for its client operating in the field of consumer electronics and household appliances, customer service advisors for inbound calls who will be responsible for providing customer assistance in case of difficulties, fostering loyalty and satisfaction by providing complete and reliable answers to their requests. In this context, you will be responsible for: Receiving customer calls, listening to and diagnosing their needs to provide them with the appropriate solution, applying defined processes and mastering the use of tools, reporting any information that helps identify a malfunction or improve a procedure, contributing to the smooth running of the service, ensuring that qualitative and quantitative objectives set by management are met.
Desired Candidate Profile
Baccalaureate degree and above, good level of French (spoken and written), desired experience, good listening and service skills, good knowledge of IT tools, diligent, involved, punctual.