Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job Description

Join a team that turns every call into an opportunity!

Who are we?

Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a vital role by:

Meeting customer needs: Provide quality service by answering questions via phone, email, or chat.
Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Share customer feedback to optimize our services and processes. 

The profile of our Game-Changers:

We are looking for talents who:

Perfectly master French, both written and spoken.

Have a good level of English, both spoken and written, allowing them to understand and handle requests in a professional context. 

What we offer you:

1500 DH welcome bonus payable after 3 months

At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:

Attractive pay with additional bonuses:
Language bonus of 400 DH dedicated to our multilingual Game-Changers.
Regularity bonus starting from 12 months and motivating performance bonuses.
Special Aid El Adha bonus.

Exceptional social benefits:

Beneficial health insurance and complementary retirement after one year.
Flexible hours with the possibility of remote work after an integration period.
Free access to our gym.
Transport provided, allowing you to get to your workplace safely and without logistical constraints.
Continuous training to develop your skills and acquire new knowledge relevant to the role. 

A dynamic work environment:
Themed events and gifts throughout the year to strengthen team spirit.