Epiroc Morocco is recruiting a Service Planner (M/F). Job Description: The Service Planner provides assistance and support for the smooth operation of the company's After-Sales Service. The Service Planner coordinates the scheduling of technician interventions based on customer needs and manages the logistics related to these interventions. They follow customer requests throughout the entire process and respond to customer requests (internal and external) concerning after-sales service, perform administrative data entry for the department, and collaborate closely with the After-Sales Service Manager to ensure the smooth operation of the service. Your main responsibilities are as follows: Logistical management of technician interventions:

• Participate in the creation, monitoring and dissemination of information regarding the intervention schedule of technicians based on emergencies, technician availability and regulatory constraints in terms of working time.
• Open and manage work orders, including ordering parts requested by the After-Sales Service and/or Technical Manager.
• Participate in the analysis of the service's workload plan and make proposals for actions to ensure full employment or adherence to deadlines.
• Finalize the monthly closings validated by the after-sales service manager.
• Manage the supply of necessary parts on construction sites to enable technicians to carry out their work.
• Provide logistical support and monitoring to the technicians.
• Ensure timely scheduling of contracted service orders; maintain up-to-date schedules in the intervention planning and management tool. Serve as the interface with clients for information and follow-up.
• Ensure that maintenance operations under contract are planned at least one month in advance.
• Ensure the supply of parts necessary for interventions (coordination with the Logistics department).
• Ensure that technicians are properly equipped so that they can operate efficiently.
• To ensure the interface with technical suppliers for billable services, a service order
• In close collaboration with the after-sales service manager, ensure the monitoring/management of the technicians' activity.
• To ensure the administrative follow-up of operations within the framework of contracts.
• Ensuring the management and monitoring of the Epiroc/competitor machine fleet: updating machine data, locations, ownership, administrative management of customer requests and interventions:
• Receive and direct customer service requests between the various contacts within the Service.
• Prepare quotes and recommendations for clients
• Track technicians' hours in the computer system

Desired Candidate Profile

You have a minimum of a Bachelor's degree (or equivalent) in electromechanical engineering/maintenance and after-sales service or scheduling, supplemented by a minimum of 3-5 years of experience in a similar role. You have a good understanding of mining and construction equipment, as well as this sector of activity. The position requires a good command of English and proficiency in Microsoft Office. A valid driver's license is a prerequisite. Essential skills for the position:

• A knack for contact and a sense of customer service.
• Sense of listening and communication,
• Rigour, organizational skills, and the ability to anticipate.
• Proposition strength