- Maintain all Hotel Guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
- Establish standards and guidelines to ensure total Guest satisfaction and team productivity in compliance with SOPs
- Supervise training of all housekeeping team members to ensure successful operation
- Measure, interpret and evaluate working standard of the department
- Create and maintain good working relationships within and with other departments
- Control all purchases for the department and be consistently aware of quality and cost
- Show by personal example a philosophy of work and conduct consistent with the professionalism expected
- Manage and control all operation equipment, linen and uniforms
- Set short and long term strategies for the department
Skills
You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration,organizational computer literacy skills.
The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator, flexible and creative in order to develop
innovative options in the best interest of guests and the hotel and should possess following additional
competencies:
Understanding the Business Influencing Outcomes
Planning for Business Team Building
Valuing Diversity Leading People
Adaptability Drive for Results
Customer Focus Managing Operations