ABOUT US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager

WHAT YOU WILL BE DOING AT ARROW:

•    Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. 
•    Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
•    Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,
•    Review business performance metrics, provides governance and resolution support 
•    Implement and drive documentation and reporting of key metrics and results

WHO ARE WE LOOKING FOR?

•    Proven experience in a leadership or supervisory role,
•    Strong interpersonal and communication skills,
•    Ability to motivate and engage team members,
•    Excellent problem-solving and decision-making abilities.

WHAT IS IN IT FOR YOU?

•    Full Permanent contract,
•    Social advantage: CNSS, CIMR, Health insurance,
•    Very good working atmosphere in a team of passionate collaborators,
•    Work culture where you can make an impact,
•    Working within an international organization, recognized worldwide in its sector.

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